Exam 18: Performance Measurement to Support Business Strategy

A business model is a description of how different levels and employees in the organization must perform for the organization to achieve its goals and objectives.This is the definition of a business model.

The Albertville Co.has the following information for last year: The partial productivity for labor is:

In the balanced scorecard,the customer perspective addresses which of the following questions?

Which of the following balanced scorecard perspectives focuses on shareholder's interests?

A description of an organization's values,definition of its responsibilities to stakeholders,and identification of its major strategies is called its:

The Albertville Co.has the following information for last year: The partial productivity for material is:

Which of the following items is not part of the continuous improvement philosophy?

Which of the following represents value-added time in the manufacturing cycle?

One question that an organization's mission statement should answer is how the organization will evaluate its performance relative to its competitors.A mission statement describes internal values and responsibilities.

One disadvantage of using nonfinancial measures to evaluate performance is that they are only available on a monthly,quarterly,or annual basis.They are available in shorter time periods or in real-time.

Which of the following balanced scorecard perspectives focuses on customer service issues?

The Pepin Company collected the following information (in days): What is the manufacturing cycle efficiency?

The Alma Company collected the following information (in days): What is the manufacturing cycle time?

Continuous improvement involves the search for and implementation of the best way to do something as practiced by other organizations or in other parts of one's own organization.This is benchmarking.

Paro Products Co.has provided the following information for last year: The total factor productivity measure is:

In general,all managers in a given organization are responsible for the same things and should be evaluated using the same financial and nonfinancial measures.Managers are responsible for diverse operations and need specialized measures.

In the balanced scorecard,the financial perspective addresses which of the following questions?

A balanced scorecard shows measures of performance as they related to areas of performance.Which of the following is a measure of performance of customer value?

The Cascade Machining Co.has the following information for last year: The partial productivity for labor is:

Manufacturing cycle time is the total time involved in processing,moving,storing,and inspecting a good or providing a service.This is the definition of manufacturing cycle time.