Exam 4: Materials Management

If poor quality is produced, goes undetected, and is shipped, the costs to _________________ are substantial.

Many parts can be purchased off the shelf. They are like commodities in the sense that they are standardized. In effect, they are _____________ according to specifications established by an industry, professional association, or independent testing organization.

There are (is) ____ kind(s) of tooling with respect to their specifications.

In general, __________ is stored capacity.

ven though the technology of _________ is steeped in statistics and manufacturing engineering, materials managers first need to consider ________ as part of the expectations of customers, whether intermediate or final.

The purpose of materials management is to ______________.

Unfilled orders are processed in one of the following three ways:

_______ suggests the unexpected, which means the need to patch up or replace equipment components that we don't expect to fail. Usually the parts are not carried as inventory by the equipment manufacturer.

_________ is the extent to which a supplier can accommodate a customer's requests. Perhaps the request is for special processing, packaging, or shipment.

We hear so much about quality that it may come as a surprise that even experts don't agree about how to achieve it. Fortune recently asked the gurus of industrial quality to define it and to assign responsibility for quality.To some, quality is a design matter. It has to do with engineering-both the process technology and product design.To others, quality is an evaluation that utilizes sampling to achieve process control and make certain that inferior quality material isn't shipped from the plant.There is a third view-that quality depends upon perception. This means making a slogan a rallying cry-"Zero Defects" or "Quality is Free."

The acronym "MTS" is defined as:

The delay between receipt of raw materials and the availability of the finished goods produced from them is _____________. For the whole system, ____ should be as short as possible.

If one definition of quality is conformance to specs, the specifications must be __________. The manner of specifying materials depends on the kinds of material ordered.

ach activity in the order cycle is a bundle of tasks. For example, the receipt of materials by the customer involves all of the following, with one exception. Which is the exception?

The shorter the ______ cycle, the quicker the customer is served and the less inventory the customer needs.

When it comes to customer satisfaction customers want all of the following with one exception. Which is the exception?

The quality of material can deteriorate between the time it leaves the production floor and the time it arrives at the customer's storeroom. Packaging, loading, transport, and unloading can all take a toll. Although damages can be claimed, materials received in poor condition can be recycled for processing.

Generally speaking, ___________ supplies are standard items and are specified by manufacturer or industry codes.

The quality-defining characteristics of products are those that are important to the __________ of the product.

____________ is a concept that applies to all suppliers whether they are external to the company or internal.