Exam 12: Total Quality Management and Purchasing

_________ is a set of standards that document the implementation of a quality program. In order to be certified, suppliers need to provide documentation to an external examiner that they meet the ________ requirements. Once a firm is certified, it will be listed in a directory so that all of its potential customers can know which firms have been certified and to what level.

______ reaches much wider than the traditional quality view of incoming inspection and process control-it means that the entire organization is working as a team, including top management and each and every employee.

The new or modified part agreement between the buying and the selling firm is usually complete after ________________________ has been _____________.

Implementing TQM requires the following:efining the _______.Identifying systems ________.Identifying __________.

Customer focus and satisfaction

Six-sigma suppliers focus on all of the items listed below with one exception. Which one is the exception?

The most severe penalty for poor quality expectations is (are) ____________. If the quality of the inputs to the productive system is inferior, the final product will be inferior.

SPC uses two control charts to ensure quality in manufacturing: the sample mean (X-bar) chart and the sample range (R) chart. The control chart limits are established for X-bar and R charts based upon tolerances set during the design stage of the product. In most cases, problems are ________________ before any ___________ parts are produced, thus reducing scrap and rework.

lthough the basic ideas of TM are simple, the ___________ procedures are complex and can be difficult to __________.

_________ standards can be applied to both manufacturing and service firms using the same methodology. SPC provides input to the _________ approach.

Intensive price competition and information technology have led to the implementation of a ______________ procurement approach for commodity components.

The ______ suppliers usually get the long-run demand forecast and are involved in the manufacturer's product development.

Implementing TQM also requires the following: Negotiating __________ requirements.eveloping a "supplier specification" that details ___________ requirements and expectations.etermining the necessary activities required to fulfill those requirements and ____________.

_______________ (QFD) is a methodology for collecting customer information to drive product development.

ven with high-speed computers and statistical techniques for simplifying analysis, testing the interactions for _____________ can be time-consuming and costly in systems with hundreds of interactions.

In 1987 Congress established the ______________ National Quality Award. It was initiated as a result of foreign firms increasingly dominating American markets. The ___________ Award is much more than an award; it is equivalent to a mini revolution in the business world. As a result, all major firms in America have established continuous improvement quality programs.

The goal (of Statistical Process Control) is to ___________________.

The ___________ evaluation is an assessment of the supplier's actual performance on a variety of criteria, such as delivery reliability, cost, quality defect rate, etc.

The ____________ approach to manufacturing process control is to select production samples and compare the attributes of the sample to the specifications.

_____________ must be developed to determine the disposition of a lot of raw materials on component parts. If a batch of parts is inferior, it should be rejected and returned to the supplier.