Question 1

When looking at a prospective employee's Facebook profile, what could be a red flag to potential employers to not hire someone?

Accepted Answer

A)  Seeing where the candidate went to school or grew up 
B)  Seeing what type of people make up the candidate's friends list 
C)  Pictures or posts that do not convey a professional and responsible person 
D)  Information about religion, political beliefs, or personal values 
A)  Seeing where the candidate went to school or grew up 
B)  Seeing what type of people make up the candidate's friends list 
C)  Pictures or posts that do not convey a professional and responsible person 
D)  Information about religion, political beliefs, or personal values

Question 2

Why do most companies find it necessary to have a written policy regarding electronic communication?

Accepted Answer

A)  Employers need a paper trail on employees' activities in case they want to fire them 
B)  Issues such as viruses, misuse of the system, and e-mail etiquette need to be clearly spelled out to employees 
C)  Finding out if job candidates can understand the policy is critical to the hiring process 
D)  Employers want a legally binding contract in place to protect against lawsuits 
A)  Employers need a paper trail on employees' activities in case they want to fire them 
B)  Issues such as viruses, misuse of the system, and e-mail etiquette need to be clearly spelled out to employees 
C)  Finding out if job candidates can understand the policy is critical to the hiring process 
D)  Employers want a legally binding contract in place to protect against lawsuits

Question 3

What kind of technological distractions lead to information overload?

Accepted Answer

E-mail for

Question 4

Which of the following is true concerning workplace surveillance systems?

Accepted Answer

A)  Employers are allowed to track information being accessed from their computers. 
B)  Work computers are more secure than personal computers. 
C)  Employees can hide their online activity by clearing their search history. 
D)  Systems that track web activity are illegal without the consent of the employee. 
A)  Employers are allowed to track information being accessed from their computers. 
B)  Work computers are more secure than personal computers. 
C)  Employees can hide their online activity by clearing their search history. 
D)  Systems that track web activity are illegal without the consent of the employee.

Question 5

Which is the most proper voicemail etiquette?

Accepted Answer

A)  use only the standard factory greeting for callers to hear 
B)  check messages regularly 
C)  do not let callers know if you are out of your office 
D)  refer the caller to someone else in your greeting for immediate help 
A)  use only the standard factory greeting for callers to hear 
B)  check messages regularly 
C)  do not let callers know if you are out of your office 
D)  refer the caller to someone else in your greeting for immediate help

Question 6

Which strategy is a way to avoid e-mail information overload?

Accepted Answer

A)  Ignore and delete what you can. 
B)  Read and respond to messages that are important. 
C)  Block out some time to delete inbox clutter. 
D)  All of the above 
A)  Ignore and delete what you can. 
B)  Read and respond to messages that are important. 
C)  Block out some time to delete inbox clutter. 
D)  All of the above

Question 7

What type of e-mail should you avoid sending while at work or from a work account?

Accepted Answer

A)  forwards 
B)  jokes 
C)  e-mails containing emoticons 
D)  all of the above 
A)  forwards 
B)  jokes 
C)  e-mails containing emoticons 
D)  all of the above

Question 8

Which of these statements is true regarding spam e-mail?

Accepted Answer

A)  spam recipients are never random 
B)  all spam contains viruses designed to hack your computer 
C)  spammers often steal sensitive passwords 
D)  spammers buy your information from companies you have given your e-mail address to. 
A)  spam recipients are never random 
B)  all spam contains viruses designed to hack your computer 
C)  spammers often steal sensitive passwords 
D)  spammers buy your information from companies you have given your e-mail address to.

Question 9

What are the advantages and disadvantages of technology in terms of time management?

Accepted Answer

Since CMC occurs in both synch

Question 10

When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change is tone is a characteristic of what type of communication?

Accepted Answer

A)  verbal 
B)  nonverbal 
C)  non-professional 
D)  computer-mediated 
A)  verbal 
B)  nonverbal 
C)  non-professional 
D)  computer-mediated

Question 11

One way to avoid electronic aggression is to ask yourself if you would say the same thing to someone in person.

Accepted Answer

A) True 
 B)False

Question 12

Computer-mediated communication occurs in ___________.

Accepted Answer

A)  synchronous time 
B)  asynchronous time 
C)  synchronous and asynchronous time 
D)  neither synchronous nor asynchronous time 
A)  synchronous time 
B)  asynchronous time 
C)  synchronous and asynchronous time 
D)  neither synchronous nor asynchronous time

Question 13

Information overload occurs when information, requests for feedback, taking on new projects, responding to questions, answering the phone, and completing required online classes for work on top of taking care of loved ones, children, pets, and other family matters leaves us feeling as though things are spinning out of control.

Accepted Answer

A) True 
 B)False

Question 14

What is a question you should take into consideration when attempting to include motivational language in your e-mails?

Accepted Answer

A)  Would I pass this information on in hard copy? 
B)  Would I repeat this in person? 
C)  Am I communicating professionalism to my colleagues? 
D)  all of the above 
A)  Would I pass this information on in hard copy? 
B)  Would I repeat this in person? 
C)  Am I communicating professionalism to my colleagues? 
D)  all of the above

Question 15

Why is it important to understand the drawbacks of technology in the workplace?

Accepted Answer

A)  To learn to avoid electronic communication whenever possible 
B)  To understand that misinterpretation, employee surveillance, and information overload can hinder your professional excellence 
C)  To make sure that no one has access to your personal information 
D)  To create a workplace culture that is not greatly influenced by electronic communication
True/False 
A)  To learn to avoid electronic communication whenever possible 
B)  To understand that misinterpretation, employee surveillance, and information overload can hinder your professional excellence 
C)  To make sure that no one has access to your personal information 
D)  To create a workplace culture that is not greatly influenced by electronic communication
True/False

Question 16

Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.

Accepted Answer

A) True 
 B)False

Question 17

Electronic bulletin boards can be accessed ___________.

Accepted Answer

A)  by joining a listserv first 
B)  by subscribers 
C)  by anyone 
D)  through company channels 
A)  by joining a listserv first 
B)  by subscribers 
C)  by anyone 
D)  through company channels

Question 18

Because of the distance a message has to travel, computer-mediated communication occurs in asynchronous time.

Accepted Answer

A) True 
 B)False

When looking at a prospective employee's Facebook profile, what could be a red flag to potential employers to not hire someone?

Why do most companies find it necessary to have a written policy regarding electronic communication?

What kind of technological distractions lead to information overload?

Which of the following is true concerning workplace surveillance systems?

Which is the most proper voicemail etiquette?

Which strategy is a way to avoid e-mail information overload?

What type of e-mail should you avoid sending while at work or from a work account?

Which of these statements is true regarding spam e-mail?

What are the advantages and disadvantages of technology in terms of time management?

When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change is tone is a characteristic of what type of communication?

One way to avoid electronic aggression is to ask yourself if you would say the same thing to someone in person.

Computer-mediated communication occurs in ___________.

What is a question you should take into consideration when attempting to include motivational language in your e-mails?

Why is it important to understand the drawbacks of technology in the workplace?

Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.

Electronic bulletin boards can be accessed ___________.

Because of the distance a message has to travel, computer-mediated communication occurs in asynchronous time.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Resumes, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 8: Technology in the Workplace

When looking at a prospective employee's Facebook profile, what could be a red flag to potential employers to not hire someone?

Why do most companies find it necessary to have a written policy regarding electronic communication?

What kind of technological distractions lead to information overload?

Which of the following is true concerning workplace surveillance systems?

Which is the most proper voicemail etiquette?

Which strategy is a way to avoid e-mail information overload?

What type of e-mail should you avoid sending while at work or from a work account?

Which of these statements is true regarding spam e-mail?

What are the advantages and disadvantages of technology in terms of time management?

When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change is tone is a characteristic of what type of communication?

One way to avoid electronic aggression is to ask yourself if you would say the same thing to someone in person.

Computer-mediated communication occurs in ___________.

What is a question you should take into consideration when attempting to include motivational language in your e-mails?

Why is it important to understand the drawbacks of technology in the workplace?

Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.

Electronic bulletin boards can be accessed ___________.

Because of the distance a message has to travel, computer-mediated communication occurs in asynchronous time.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Resumes, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters