Question 1

What would be a classic example of testing limits?

Accepted Answer

A)  having an angry confrontation with your boss 
B)  not bothering to go through the proper chain of command with your issues 
C)  having a romantic relationship with a coworker 
D)  stealing from the company 
A)  having an angry confrontation with your boss 
B)  not bothering to go through the proper chain of command with your issues 
C)  having a romantic relationship with a coworker 
D)  stealing from the company

Question 2

Cultural diversity awareness is being _________ of diversity that's present in any working or social environment while cultural competence refers to the level of _________ a person has about others who differ in some way in comparison to him or herself.

Accepted Answer

A)  tolerant, understanding 
B)  aware, knowledge 
C)  knowledgeable, awareness 
D)  considerate, empathy 
A)  tolerant, understanding 
B)  aware, knowledge 
C)  knowledgeable, awareness 
D)  considerate, empathy

Question 3

The process that brings businesses into greater contact with the rest of the world and gives our daily lives an increasingly international orientation is known as __________.

Accepted Answer

A)  globalization 
B)  convergence 
C)  global unity 
D)  economic unification 
A)  globalization 
B)  convergence 
C)  global unity 
D)  economic unification

Question 4

The activity of professors passing out syllabi on the first day of class or college graduations are known as __________.

Accepted Answer

A)  organizational norms 
B)  institutional routines 
C)  cultural rituals 
D)  rites of passage 
A)  organizational norms 
B)  institutional routines 
C)  cultural rituals 
D)  rites of passage

Question 5

Stereotypes are always negative.

Accepted Answer

A) True 
 B)False

Question 6

Dialect refers to various pronunciations of words from the same language.

Accepted Answer

A) True 
 B)False

Question 7

Women tend to tag questions at the end of their statements ____________.

Accepted Answer

A)  for confirmation of their opinion 
B)  for moral support 
C)  for a response from the other person 
D)  to question their statement 
A)  for confirmation of their opinion 
B)  for moral support 
C)  for a response from the other person 
D)  to question their statement

Question 8

Sally is a nurse at a hospital. Her new co-workers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as ___________

Accepted Answer

A)  banter 
B)  jargon 
C)  workplace slang 
D)  hospital talk 
A)  banter 
B)  jargon 
C)  workplace slang 
D)  hospital talk

Question 9

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in _________.

Accepted Answer

A)  debate 
B)  open communication 
C)  empathic listening 
D)  mutual respect 
A)  debate 
B)  open communication 
C)  empathic listening 
D)  mutual respect

Question 10

Socialization is part of a larger process known as assimilation.

Accepted Answer

A) True 
 B)False

Question 11

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

Accepted Answer

A) True 
 B)False

Question 12

Men tend to tag questions on to the end of their statements for the purpose of more discussion.

Accepted Answer

A) True 
 B)False

Question 13

The assimilation process begins _____________.

Accepted Answer

A)  during the recruitment process 
B)  after a coworker has finished training 
C)  when the applicant arrives for an interview 
D)  from the point of hiring 
A)  during the recruitment process 
B)  after a coworker has finished training 
C)  when the applicant arrives for an interview 
D)  from the point of hiring

Question 14

Through our ___________ or stories we come to understand the organizational culture and one another.

Accepted Answer

A)  water cooler talk 
B)  narratives 
C)  memos 
D)  evaluations 
A)  water cooler talk 
B)  narratives 
C)  memos 
D)  evaluations

Question 15

Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks her about the kinds of things the committee is looking for. Jackson is using which tactic?

Accepted Answer

A)  direct questioning 
B)  overt questioning 
C)  perception checking 
D)  third party questioning 
A)  direct questioning 
B)  overt questioning 
C)  perception checking 
D)  third party questioning

Question 16

What process shapes our attitudes?

Accepted Answer

A)  assimilation 
B)  socialization 
C)  orientation 
D)  cultural identity 
A)  assimilation 
B)  socialization 
C)  orientation 
D)  cultural identity

Question 17

Explain and give examples of worldview.

Accepted Answer

A person's worldview is made up of philo

Question 18

Lauren has a new coworker who pronounces English words differently from her, which leads her to believe her coworker is from a different country. Lauren is making an assumption based off of _____________.

Accepted Answer

A)  dialect 
B)  accent 
C)  slang 
D)  jargon 
A)  dialect 
B)  accent 
C)  slang 
D)  jargon

What would be a classic example of testing limits?

Cultural diversity awareness is being _ of diversity that's present in any working or social environment while cultural competence refers to the level of _ a person has about others who differ in some way in comparison to him or herself.

The process that brings businesses into greater contact with the rest of the world and gives our daily lives an increasingly international orientation is known as __________.

The activity of professors passing out syllabi on the first day of class or college graduations are known as __________.

Stereotypes are always negative.

Dialect refers to various pronunciations of words from the same language.

Women tend to tag questions at the end of their statements ____________.

Sally is a nurse at a hospital. Her new co-workers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as ___________

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in _________.

Socialization is part of a larger process known as assimilation.

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

Men tend to tag questions on to the end of their statements for the purpose of more discussion.

The assimilation process begins _____________.

Through our ___________ or stories we come to understand the organizational culture and one another.

Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks her about the kinds of things the committee is looking for. Jackson is using which tactic?

What process shapes our attitudes?

Explain and give examples of worldview.

Lauren has a new coworker who pronounces English words differently from her, which leads her to believe her coworker is from a different country. Lauren is making an assumption based off of _____________.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Resumes, Interviews, and Negotiations

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 5: Getting to Know Your Diverse Workplace

What would be a classic example of testing limits?

Cultural diversity awareness is being _________ of diversity that's present in any working or social environment while cultural competence refers to the level of _________ a person has about others who differ in some way in comparison to him or herself.

The process that brings businesses into greater contact with the rest of the world and gives our daily lives an increasingly international orientation is known as __________.

The activity of professors passing out syllabi on the first day of class or college graduations are known as __________.

Stereotypes are always negative.

Dialect refers to various pronunciations of words from the same language.

Women tend to tag questions at the end of their statements ____________.

Sally is a nurse at a hospital. Her new co-workers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as ___________

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in _________.

Socialization is part of a larger process known as assimilation.

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

Men tend to tag questions on to the end of their statements for the purpose of more discussion.

The assimilation process begins _____________.

Through our ___________ or stories we come to understand the organizational culture and one another.

Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks her about the kinds of things the committee is looking for. Jackson is using which tactic?

What process shapes our attitudes?

Explain and give examples of worldview.

Lauren has a new coworker who pronounces English words differently from her, which leads her to believe her coworker is from a different country. Lauren is making an assumption based off of _____________.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Resumes, Interviews, and Negotiations

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Cultural diversity awareness is being _ of diversity that's present in any working or social environment while cultural competence refers to the level of _ a person has about others who differ in some way in comparison to him or herself.