Question 1

__________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.

Accepted Answer

A)  Race 
B)  Culture 
C)  Ethnicity 
D)  none of the above 
A)  Race 
B)  Culture 
C)  Ethnicity 
D)  none of the above

Question 2

Cultural diversity awareness is being _________ of diversity that's present in any working or social environment, while cultural competence refers to the level of _________ a person has about others who differ in some way in comparison to him or herself.

Accepted Answer

A)  tolerant; understanding 
B)  aware; knowledge 
C)  knowledgeable; awareness 
D)  considerate; empathy 
A)  tolerant; understanding 
B)  aware; knowledge 
C)  knowledgeable; awareness 
D)  considerate; empathy

Question 3

Stereotypes are always negative.

Accepted Answer

A) True 
 B)False

Question 4

______________ is a specific competency in which you ask others if your understanding is correct or incorrect.

Accepted Answer

A)  Perception checking 
B)  Discussion 
C)  Reiterating 
D)  none of the above 
A)  Perception checking 
B)  Discussion 
C)  Reiterating 
D)  none of the above

Question 5

A culturally competent professional has the knowledge of difference and

Accepted Answer

A)  is always striving to learn more. 
B)  uses that knowledge to advance her or his agenda. 
C)  strives to educate others about how to act in our culture. 
D)  none of the above 
A)  is always striving to learn more. 
B)  uses that knowledge to advance her or his agenda. 
C)  strives to educate others about how to act in our culture. 
D)  none of the above

Question 6

Through our ___________ or stories, we come to understand the organizational culture and one another.

Accepted Answer

A)  water cooler talk 
B)  narratives 
C)  memos 
D)  evaluations 
A)  water cooler talk 
B)  narratives 
C)  memos 
D)  evaluations

Question 7

Which of the following statements is true concerning language in the workplace?

Accepted Answer

A)  Employees are more productive if they all speak the same language. 
B)  The use of more than one language in a workplace is preferred. 
C)  Employees who are bilingual are always paid more. 
D)  Language choice has implications for the way individuals are treated. 
A)  Employees are more productive if they all speak the same language. 
B)  The use of more than one language in a workplace is preferred. 
C)  Employees who are bilingual are always paid more. 
D)  Language choice has implications for the way individuals are treated.

Question 8

Women are more likely to communicate to accomplish a task by using report talk.

Accepted Answer

A) True 
 B)False

Question 9

Dialect refers to various pronunciations of words from the same language.

Accepted Answer

A) True 
 B)False

Question 10

Women tend to tag questions at the end of their statements

Accepted Answer

A)  for confirmation of their opinion. 
B)  for moral support. 
C)  for a response from the other person. 
D)  to question their statement. 
A)  for confirmation of their opinion. 
B)  for moral support. 
C)  for a response from the other person. 
D)  to question their statement.

Question 11

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in

Accepted Answer

A)  debate. 
B)  open communication. 
C)  empathic listening. 
D)  mutual respect. 
A)  debate. 
B)  open communication. 
C)  empathic listening. 
D)  mutual respect.

Question 12

__________ is culture's orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.

Accepted Answer

A)  Philosophy 
B)  Worldview 
C)  Doctrine 
D)  Belief 
A)  Philosophy 
B)  Worldview 
C)  Doctrine 
D)  Belief

Question 13

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

Accepted Answer

A) True 
 B)False

Question 14

What process shapes our attitudes?

Accepted Answer

A)  assimilation 
B)  socialization 
C)  orientation 
D)  cultural identity 
A)  assimilation 
B)  socialization 
C)  orientation 
D)  cultural identity

Question 15

___________________ refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business.

Accepted Answer

A)  Culture 
B)  Organizational culture 
C)  Organizational worldview 
D)  Worldview 
A)  Culture 
B)  Organizational culture 
C)  Organizational worldview 
D)  Worldview

Question 16

Lauren has a new coworker who pronounces English words differently than she does, which leads her to believe her coworker is from a different country. Lauren is making an assumption based on

Accepted Answer

A)  dialect. 
B)  accent. 
C)  slang. 
D)  jargon. 
A)  dialect. 
B)  accent. 
C)  slang. 
D)  jargon.

Question 17

Give three examples of diversity in professional contexts.

Accepted Answer

Diversity in professional contexts refer

Question 18

Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as

Accepted Answer

A)  banter. 
B)  jargon. 
C)  workplace slang. 
D)  hospital talk. 
A)  banter. 
B)  jargon. 
C)  workplace slang. 
D)  hospital talk.

Question 19

Getting to know your diverse workplace is important for all of these reasons EXCEPT

Accepted Answer

A)  you must be aware of differences between yourself and others. 
B)  you must be sensitive to differences between yourself and others. 
C)  you must be able to communicate effectively when encountering difference. 
D)  you will not have any professional connections unless you develop these skills. 
A)  you must be aware of differences between yourself and others. 
B)  you must be sensitive to differences between yourself and others. 
C)  you must be able to communicate effectively when encountering difference. 
D)  you will not have any professional connections unless you develop these skills.

Question 20

Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the manager's reaction. Richard is

Accepted Answer

A)  using surveillance. 
B)  observing. 
C)  spying. 
D)  indirectly questioning. 
A)  using surveillance. 
B)  observing. 
C)  spying. 
D)  indirectly questioning.

__________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.

Cultural diversity awareness is being _ of diversity that's present in any working or social environment, while cultural competence refers to the level of _ a person has about others who differ in some way in comparison to him or herself.

Stereotypes are always negative.

______________ is a specific competency in which you ask others if your understanding is correct or incorrect.

A culturally competent professional has the knowledge of difference and

Through our ___________ or stories, we come to understand the organizational culture and one another.

Which of the following statements is true concerning language in the workplace?

Women are more likely to communicate to accomplish a task by using report talk.

Dialect refers to various pronunciations of words from the same language.

Women tend to tag questions at the end of their statements

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in

__________ is culture's orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

What process shapes our attitudes?

___________________ refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business.

Lauren has a new coworker who pronounces English words differently than she does, which leads her to believe her coworker is from a different country. Lauren is making an assumption based on

Give three examples of diversity in professional contexts.

Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as

Getting to know your diverse workplace is important for all of these reasons EXCEPT

Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the manager's reaction. Richard is

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 5: Getting to Know Your Diverse Workplace

__________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.

Cultural diversity awareness is being _________ of diversity that's present in any working or social environment, while cultural competence refers to the level of _________ a person has about others who differ in some way in comparison to him or herself.

Stereotypes are always negative.

______________ is a specific competency in which you ask others if your understanding is correct or incorrect.

A culturally competent professional has the knowledge of difference and

Through our ___________ or stories, we come to understand the organizational culture and one another.

Which of the following statements is true concerning language in the workplace?

Women are more likely to communicate to accomplish a task by using report talk.

Dialect refers to various pronunciations of words from the same language.

Women tend to tag questions at the end of their statements

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in

__________ is culture's orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

What process shapes our attitudes?

___________________ refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business.

Lauren has a new coworker who pronounces English words differently than she does, which leads her to believe her coworker is from a different country. Lauren is making an assumption based on

Give three examples of diversity in professional contexts.

Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as

Getting to know your diverse workplace is important for all of these reasons EXCEPT

Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the manager's reaction. Richard is

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Cultural diversity awareness is being _ of diversity that's present in any working or social environment, while cultural competence refers to the level of _ a person has about others who differ in some way in comparison to him or herself.