Question 1

Which of the following best summarizes the type of leader future organizations are likely to need? In the future,organizations will need leaders who:

Accepted Answer

A) supply both a vision and a moral and ethical foundation for growth. 
B) provide the sense of stability and orderliness the organization needs to withstand the challenges posed by a changing environment. 
C) have a strong track record of focusing on the accomplishment of financial objectives. 
D) are effective at using autocratic techniques. 
A) supply both a vision and a moral and ethical foundation for growth. 
B) provide the sense of stability and orderliness the organization needs to withstand the challenges posed by a changing environment. 
C) have a strong track record of focusing on the accomplishment of financial objectives. 
D) are effective at using autocratic techniques. A

Question 2

Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

Accepted Answer

A) True 
 B)False  True

Question 3

Rebecca is concerned about the number of customers complaining about the poor service provided by the department she manages for a hardware store.She is convinced that her employees can provide better service and cut complaints significantly.Rebecca has set a goal for her department to reduce customer complaints by 15% within six months.This goal is an example of the type of performance standard needed for effective controlling.

Accepted Answer

A) True 
 B)False  True

Question 4

As CEO of Google,Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress.These activities make use of Eric's:

Accepted Answer

A) conceptual skills. 
B) technical skills. 
C) concurrent skills. 
D) human relations skills. 
A) conceptual skills. 
B) technical skills. 
C) concurrent skills. 
D) human relations skills.

Question 5

As firms make greater use of empowerment and teams,managers will find that they:

Accepted Answer

A) should use the same techniques for directing employees that were used in the past. 
B) will need to closely supervise the teams to make sure they remain focused on the goals of the organization. 
C) will need to provide the teams with detailed instructions to give them a clear sense of direction. 
D) must become more like coaches and counselors than bosses. 
A) should use the same techniques for directing employees that were used in the past. 
B) will need to closely supervise the teams to make sure they remain focused on the goals of the organization. 
C) will need to provide the teams with detailed instructions to give them a clear sense of direction. 
D) must become more like coaches and counselors than bosses.

Question 6

As a middle manager for her firm,Tori just finished comparing the results of a promotional campaign with the outcome expectations.The next step in the control process is:

Accepted Answer

A) monitor and record actual performance. 
B) set up contingency plans. 
C) communicate results and deviations with management and employees involved. 
D) establish discipline committees to decide on dismissals. 
A) monitor and record actual performance. 
B) set up contingency plans. 
C) communicate results and deviations with management and employees involved. 
D) establish discipline committees to decide on dismissals.

Question 7

Research has shown that the democratic style of leadership is the most effective style of leadership.

Accepted Answer

A) True 
 B)False

Question 8

A chief operating officer (COO)would be classified as part of a firm's:

Accepted Answer

A) primary management. 
B) middle management. 
C) top management. 
D) first-line management. 
A) primary management. 
B) middle management. 
C) top management. 
D) first-line management.

Question 9

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Accepted Answer

A) True 
 B)False

Question 10

Today's progressive managers:

Accepted Answer

A) prefer to use the autocratic style of leadership. 
B) emphasize teamwork and cooperation rather than discipline and order-giving. 
C) face fewer challenges and problems than managers in the past. 
D) can rely on a much higher level of worker loyalty to the organization than in the past. 
A) prefer to use the autocratic style of leadership. 
B) emphasize teamwork and cooperation rather than discipline and order-giving. 
C) face fewer challenges and problems than managers in the past. 
D) can rely on a much higher level of worker loyalty to the organization than in the past.

Question 11

Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

Accepted Answer

Students should identify the following l

Question 12

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

Accepted Answer

A) Strategic 
B) Contingency 
C) Tactical 
D) Alternative 
A) Strategic 
B) Contingency 
C) Tactical 
D) Alternative

Question 13

General and divisional managers,plant managers,and deans and department heads at colleges are classified as:

Accepted Answer

A) middle management. 
B) supervisory management. 
C) top management. 
D) nominal management. 
A) middle management. 
B) supervisory management. 
C) top management. 
D) nominal management.

Question 14

According to the Reaching Beyond Our Borders box in Chapter 7,Jack Welch,former CEO of General Electric,said the key problem companies face in addressing opportunities for in the global market is:

Accepted Answer

A) the lack of engineer and scientists in the global market. 
B) the lack of support from the U.S.government for global expansion. 
C) the lack of professional managers at all levels to run operations. 
D) the lack of production capability to keep up with global demand. 
A) the lack of engineer and scientists in the global market. 
B) the lack of support from the U.S.government for global expansion. 
C) the lack of professional managers at all levels to run operations. 
D) the lack of production capability to keep up with global demand.

Question 15

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Accepted Answer

A) True 
 B)False

Question 16

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Accepted Answer

A) True 
 B)False

Question 17

Crisis planning develops responses to sudden changes in the environment.

Accepted Answer

A) True 
 B)False

Question 18

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Accepted Answer

A) True 
 B)False

Question 19

Staffing is a less important management function today than in the past.

Accepted Answer

A) True 
 B)False

Question 20

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

Which of the following best summarizes the type of leader future organizations are likely to need? In the future,organizations will need leaders who:

Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

As CEO of Google,Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress.These activities make use of Eric's:

As firms make greater use of empowerment and teams,managers will find that they:

As a middle manager for her firm,Tori just finished comparing the results of a promotional campaign with the outcome expectations.The next step in the control process is:

Research has shown that the democratic style of leadership is the most effective style of leadership.

A chief operating officer (COO)would be classified as part of a firm's:

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Today's progressive managers:

Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

General and divisional managers,plant managers,and deans and department heads at colleges are classified as:

According to the Reaching Beyond Our Borders box in Chapter 7,Jack Welch,former CEO of General Electric,said the key problem companies face in addressing opportunities for in the global market is:

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Crisis planning develops responses to sudden changes in the environment.

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Staffing is a less important management function today than in the past.

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding How Economics Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Adapting Organizations to Todays Markets

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employee-Management Issues and Relationships

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money,financial Institutions,and the Federal Reserve

Bonus A: Using Technology to Manage Information

Bonus B: Managing Risk

Bonus C: Managing Your Personal Finances

Appendix: Working Within the Legal Environment

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