Exam 3: Requirements Determination

Understanding the as-is system, identifying improvements, and developing requirements for the to-be system are the steps of the _____ phase.

A systems analyst is participating in an exchange of services with another organization. First, the analyst visits the partner organization, studies and evaluates their systems, and recommends changes and improvements. Then, a team of analysts from the partner organization visits the analyst's organization and performs the same service. This process is an example of benchmarking.

The information gathering technique that enables the analyst to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense is the _____.

The executive summary is an important component of the system proposal because it is used for convincing the busy executives of the merits of the project as birefly as possible.

The functional model component of the system proposal includes _______.

JAD is the appropriate technique for gathering information about the As-Is and To-Be systems: it that identifies improvements, and has a high amount of user involvement.

When considering ISO9000 compliance, quality dimensions are further decomposed into __________ and _________.

"How can you reduce the number of errors in the name and address field on the data entry screen?" is an example of a high level question.

The top-down approach is an appropriate strategy for most interviews because it enables the interviewee to become accustomed to the topic before he or she needs to provide specifics and it enables the interviewer to understand the issues before moving to the details.

Amanda had the managers at her company develop a list of important and interesting technologies and how each technology could be applied to current business process. Amanda is identifying improvement opportunities through technology analysis.

Document analysis and observation are commonly used for understanding the As-Is system because they are useful for obtaining facts.

Explain why JAD is not just a fancy name for a group interview.

Joint Application Design (JAD) is always the better requirements-gathering technique than others. In practice, every project should only JAD.

During an interview, the following question is asked; "How many times during a typical week does a customer complain about inadequate service following a sale?" This question is an example of a (n) _____ question.

The executive summary in system proposal provides all critical information in a very detail form.

The information gathering technique that is most effective in combining information from a variety of perspectives, building consensus, and resolving discrepancies is a(n) _____.

What are the methods used to identify improvement opportunities during business process reengineering? How do the methods used for each analysis strategy affect the outcome of the "identify improvement" process?

Concept maps are easier to represent the nonfunctional requirements relationships than typical textual approaches.

_______ is an example of functional requirements.

Sarah would like to give the interviewee more control over the interview and to gather rich information. She should ask _____ questions.