Exam 11: Decentralization, Performance Evaluation, and the Balanced Scorecard

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Which of the following reports provides key financial and nonfinancial measures of performance?

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In the decision-making process, which of the following situations would be best addressed by managers using a segmented income statement rather than a contribution margin format income statement?

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Grandma's Jellies Inc. Grandma's Jellies Inc. produces and distributes a variety of jellies. Two hundred jars of jelly are produced in a single batch. The following activities are performed per batch: Grandma's Jellies Inc. Grandma's Jellies Inc. produces and distributes a variety of jellies. Two hundred jars of jelly are produced in a single batch. The following activities are performed per batch:   Refer to the Grandma's Jellies Inc. information above. The manufacturing cycle time per batch is: Refer to the Grandma's Jellies Inc. information above. The manufacturing cycle time per batch is:

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Hardcastle Ltd. had sales of $3,600,000 and net operating income of $900,000. Operating assets during the year averaged $1,500,000. The manager of Hardcastle is considering the purchase of a new machine which is expected to increase average operating assets by 20%. If the new machine is purchased, the company's new return on investment (ROI) would be:

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Bradford Inc. Bradford Inc. manufactures and sells digital cameras. Bradford's management team has begun an intensive program whereby more time and effort are to be focused on product quality than were focused on in the past. The following data has been compiled regarding expected quality costs in the upcoming year: Bradford Inc. Bradford Inc. manufactures and sells digital cameras. Bradford's management team has begun an intensive program whereby more time and effort are to be focused on product quality than were focused on in the past. The following data has been compiled regarding expected quality costs in the upcoming year:   Refer to the Bradford Inc. information above. What are Bradford's total prevention costs? Refer to the Bradford Inc. information above. What are Bradford's total prevention costs?

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Kenny Inc. manufactures and sells laminate flooring. Recently, management has noticed more customer complaints about product defects and, as a consequence, warranty claims have significantly increased. Kenny's management has asked their managerial accountant for a breakdown in quality costs for the past six months. The following data has been compiled: Kenny Inc. manufactures and sells laminate flooring. Recently, management has noticed more customer complaints about product defects and, as a consequence, warranty claims have significantly increased. Kenny's management has asked their managerial accountant for a breakdown in quality costs for the past six months. The following data has been compiled:    Required:   Required: Kenny Inc. manufactures and sells laminate flooring. Recently, management has noticed more customer complaints about product defects and, as a consequence, warranty claims have significantly increased. Kenny's management has asked their managerial accountant for a breakdown in quality costs for the past six months. The following data has been compiled:    Required:

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Which of the following statements about quality costs is true?

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What are two advantages of decentralization?

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Carson Inc. Carson Inc. had the following information available at the end of its current year: Carson Inc. Carson Inc. had the following information available at the end of its current year:   Refer to the Carson Inc. information above. What was Carson's margin for the year? Refer to the Carson Inc. information above. What was Carson's margin for the year?

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Residual income would be a measure of performance under which perspective of the balanced scorecard?

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Describe the learning and growth perspective of the balanced scorecard and provide an example of a critical success factor for this perspective.

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Which of the following forms of manager compensation most likely encourages managers to take a long-term view of how their performance ties in with the long-term goals of a company?

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All else being equal, which of the following items would increase a company's return on investment (ROI)?

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Bryan Manufacturing had sales of $4,000,000 and net operating income of $700,000. Operating assets during the year averaged $600,000. The manager of Bryan is considering the purchase of a new machine which is expected to increase average operating assets by 8%. If the new machine is purchased, the company's new return on investment (ROI) would be:

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What is the main idea underlying responsibility accounting?

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HNW Ltd. HNW Ltd. manufactures and sells food processors. A popular consumer magazine has recently evaluated food processors and has ranked HNW's processors as being of "poor quality". As a result, HNW's management team has begun to analyze all costs associated with their food processors in more detail, and the following data has been compiled: HNW Ltd. HNW Ltd. manufactures and sells food processors. A popular consumer magazine has recently evaluated food processors and has ranked HNW's processors as being of poor quality. As a result, HNW's management team has begun to analyze all costs associated with their food processors in more detail, and the following data has been compiled:   Refer to the HNW Ltd. information above. What are HNW's total internal failure costs? Refer to the HNW Ltd. information above. What are HNW's total internal failure costs?

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Newman Co. provides training and technical support to its suppliers in order to increase the quality of purchased raw materials. Which type of quality cost would this most likely be?

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Carson Inc. Carson Inc. had the following information available at the end of its current year: Carson Inc. Carson Inc. had the following information available at the end of its current year:   Refer to the Carson Inc. information above. What was Carson's return on investment (ROI) for the year? Refer to the Carson Inc. information above. What was Carson's return on investment (ROI) for the year?

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Which of the following questions would the learning and growth perspective of the balanced scorecard attempt to answer?

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B & B Inc. B & B Inc. manufactures and produces widgets and has the following data available for the year: B & B Inc. B & B Inc. manufactures and produces widgets and has the following data available for the year:   Refer to the B & B Inc. information above. What is the manufacturing cycle efficiency for the year? Refer to the B & B Inc. information above. What is the manufacturing cycle efficiency for the year?

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