Exam 11: Decentralization, Performance Evaluation, and the Balanced Scorecard

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A decentralized organization is one in which:

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What are two disadvantages of decentralization?

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Fun-Town Amusement Center Fun-Town Amusement Center offers a variety of family entertainment. The amusement center consists of three separate divisions: miniature golf, arcade, and laser tag. The following information in available regarding each of these divisions for the year just ended: Fun-Town Amusement Center Fun-Town Amusement Center offers a variety of family entertainment. The amusement center consists of three separate divisions: miniature golf, arcade, and laser tag. The following information in available regarding each of these divisions for the year just ended:   Common fixed costs of $60,000 are divided equally among the divisions. Refer to the Fun-Town Amusement Center information above. The segment margin for the arcade division is: Common fixed costs of $60,000 are divided equally among the divisions. Refer to the Fun-Town Amusement Center information above. The segment margin for the arcade division is:

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What does the ratio return on investment (ROI) measure and what are some possible ways it can be computed?

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Both traditional financial measures of performance and the balanced scorecard approach examine financial factors, but how does their appraisal of financial factors differ?

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Which of the following statements regarding "quality" is false?

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Which of the following statements comparing ROI and residual income is correct?

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For the current year, Winston Inc. reported sales of $800,000 and an asset turnover of 2. The rate of return on average invested assets was 20%. The company's margin for the year was:

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WSR Inc. WSR Inc. sells a variety of drink and food products including potato chips and sodas. The segmented income statements for these two products are as follows: WSR Inc. WSR Inc. sells a variety of drink and food products including potato chips and sodas. The segmented income statements for these two products are as follows:   WSR's management is considering a special advertising campaign that will run during a major sporting event. The advertising campaign is expected to cost $30,000 and only one product can be featured. In-house marketing studies show that the campaign could increase sales of the soda division by $200,000 or increase sales of the chips division by $275,000. Refer to the WSR Inc. information above. What will be the overall net effect on the company's total profits if the advertising focuses on sodas? WSR's management is considering a special advertising campaign that will run during a major sporting event. The advertising campaign is expected to cost $30,000 and only one product can be featured. In-house marketing studies show that the campaign could increase sales of the soda division by $200,000 or increase sales of the chips division by $275,000. Refer to the WSR Inc. information above. What will be the overall net effect on the company's total profits if the advertising focuses on sodas?

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Which of the following statements regarding ROI computations istrue?

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Determining customer loyalty would be a measure of performance under which perspective of the balanced scorecard?

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Increasing information systems capabilities would be a critical success factor found in which perspective of the balanced scorecard?

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Why are non-financial measures necessary in today's business environment?

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The total time a product is in production, including process time, inspection time, wait time, and move time, is called:

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The balanced scorecard approach looks at a company's performance from four perspectives. Those perspectives are:

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HNW Ltd. HNW Ltd. manufactures and sells food processors. A popular consumer magazine has recently evaluated food processors and has ranked HNW's processors as being of "poor quality". As a result, HNW's management team has begun to analyze all costs associated with their food processors in more detail, and the following data has been compiled: HNW Ltd. HNW Ltd. manufactures and sells food processors. A popular consumer magazine has recently evaluated food processors and has ranked HNW's processors as being of poor quality. As a result, HNW's management team has begun to analyze all costs associated with their food processors in more detail, and the following data has been compiled:   Refer to the HNW Ltd. information above. What are HNW's total appraisal (detection) costs? Refer to the HNW Ltd. information above. What are HNW's total appraisal (detection) costs?

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The manager of a cost center has control over:

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The term "strategic business unit" is often used to describe a(n):

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Which types of quality costs are incurred in the course of inspecting, identifying, and isolating defective products and services before they reach the customer?

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Graham Pottery Inc. Graham Pottery Inc. produces an item that gives rise to the following activities: Graham Pottery Inc. Graham Pottery Inc. produces an item that gives rise to the following activities:   Refer to the Graham Pottery Inc. information above. The manufacturing cycle efficiency is: Refer to the Graham Pottery Inc. information above. The manufacturing cycle efficiency is:

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