Question 1

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Accepted Answer

A) True 
 B)False  True

Question 2

Frederick Taylor believed that workers existed to make management's job easier and more efficient.He believed that workers were interested in one thing: good pay.If a business provided good pay,workers would provide the grueling labor necessary to get the job done.

Accepted Answer

A) True 
 B)False  True

Question 3

Theory Y managers are likely to use empowerment to motivate employees.

Accepted Answer

A) True 
 B)False  True

Question 4

JP Pharmaceuticals has redesigned many jobs to make the work more interesting and challenging.The company encourages its employees to further their education by reimbursing them up to $5,000 per year for tuition and related expenses.JP also recognizes worker achievements at a company picnic each spring and a company party in December.Talented employees are given promotions and added responsibilities.These policies suggest that management at JP Pharmaceuticals is using the findings of:

Accepted Answer

A)  Frederick Herzberg to increase worker motivation. 
B)  William Ouchi to implement a Theory Z approach to management. 
C)  Frederick Taylor to improve worker productivity through the principles of scientific management. 
D)  Abraham Maslow to satisfy lower-order needs of employees. 
A)  Frederick Herzberg to increase worker motivation. 
B)  William Ouchi to implement a Theory Z approach to management. 
C)  Frederick Taylor to improve worker productivity through the principles of scientific management. 
D)  Abraham Maslow to satisfy lower-order needs of employees.

Question 5

Motivation is largely the result of external rewards and punishments.

Accepted Answer

A) True 
 B)False

Question 6

The Green Velvet Lawn Care Company teaches all of its employees specific methods for fertilizing and seeding lawns.The methods are designed to ensure adequate lawn coverage with a minimum of time and effort.All employees are expected to follow these methods precisely.Green Velvet's approach to lawn care is consistent with the ideas of scientific management.

Accepted Answer

A) True 
 B)False

Question 7

Talk about "shell-shock"! Two nights ago,Adam was living in a tent with thirty other Marines in the hills of Afghanistan.Today he is waking up to the smell of fresh linen,in a king-sized bed,in his very own room in DeKalb,Illinois.Three days ago,his first priority was the welfare of his battle buddies.This morning,his first priority (according to his family)is not wasting anytime and getting back into college.Although he has always believed in the importance of school and the respect that comes with achieving a degree,right now he is not quite in the frame of mind.His first desire is to spend time renewing old friendships,including organizing a couple of float trips and ball game nights with the group of friends he left behind.According to Maslow's hierarchy of needs,Adam has a strong desire to satisfy his self-esteem needs.

Accepted Answer

A) True 
 B)False

Question 8

_____________ studied how the characteristics of the job itself affected worker motivation.

Accepted Answer

A)  William Ouchi 
B)  Frederick Taylor 
C)  Douglas McGregor 
D)  Frederick Herzberg 
A)  William Ouchi 
B)  Frederick Taylor 
C)  Douglas McGregor 
D)  Frederick Herzberg

Question 9

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Accepted Answer

A)  teamwork. 
B)  a hierarchy of needs. 
C)  rules of work. 
D)  open communication. 
A)  teamwork. 
B)  a hierarchy of needs. 
C)  rules of work. 
D)  open communication.

Question 10

Jenny is a creative and intelligent person who likes to work independently on challenging projects.Jenny would be most effective when working for a Theory X-type manager.

Accepted Answer

A) True 
 B)False

Question 11

By the time they graduate from high school,most people have received ample training to develop good listening skills.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort?

Accepted Answer

A)  Theory Z 
B)  Theory X 
C)  equity theory 
D)  expectancy theory 
A)  Theory Z 
B)  Theory X 
C)  equity theory 
D)  expectancy theory

Question 13

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Accepted Answer

A) True 
 B)False

Question 14

According to Maslow,people will try to satisfy lower order needs before they turn their attention to higher order needs.

Accepted Answer

A) True 
 B)False

Question 15

As a manager,Charlene works hard to ensure that employees are treated fairly,yet she still gets feedback that indicates that some employees don't believe she is fair.This problem most likely results from the fact that:

Accepted Answer

A)  Charlene doesn't understand that employees are not concerned with equity,only with getting the biggest possible reward for the least possible effort. 
B)  "fair treatment" is a hygiene factor rather than a motivator. 
C)  attempts to treat employees fairly only works in an Asian or European culture.American employees tend to be individualists who believe that rewarding results is more important than perceptions of fairness. 
D)  equity judgments are based on perceptions,and the perceptions of employees are not always accurate. 
A)  Charlene doesn't understand that employees are not concerned with equity,only with getting the biggest possible reward for the least possible effort. 
B)  "fair treatment" is a hygiene factor rather than a motivator. 
C)  attempts to treat employees fairly only works in an Asian or European culture.American employees tend to be individualists who believe that rewarding results is more important than perceptions of fairness. 
D)  equity judgments are based on perceptions,and the perceptions of employees are not always accurate.

Question 16

In order to encourage teamwork between and among managers and employees,top management must create an organizational culture that allows autonomy,decentralizes authority,and rewards good work.

Accepted Answer

A) True 
 B)False

Question 17

Mini-Case
The first meeting between the new CEO of Idle Time Gaming,Inc. ,John Noble,and Howie Spradlin,the production manager did not go smoothly.The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around.
Howie started the conversation by handing Mr.Noble most recent production report."I've always thought that most of our employees were lazy,and now I've got proof," Howie stated."We pay these guys the highest wages in the industry,provide them with a safe place to work,and make the job as simple as possible.We aren't asking these guys to do brain surgery,but productivity still lags and our production costs increase.I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work.If those guys think I'm going to let them get away with goofing off,they're in for a rude awakening."
CEO Noble responded in a way that surprised Howie."Maybe these employees aren't lazy,Howie,maybe they are just bored and resent the way we've treated them," he said."The employees are experienced and well trained.They might work harder and smarter if the work were more interesting and rewarding.Their attitudes might even improve if we treated them with more respect.Maybe one of the best ways for you and I to understand where they're coming from is to spend some time along side them."
For the next hour,the two discussed ways to improve worker motivation and performance.Howie left the meeting with an unsettled feeling.Many of Mr.Noble's suggestions seemed naïve to Howie."Mr.Noble is the boss,but I think he is too optimistic regarding human nature," Howie mused.Reluctantly,Howie had to admit that his own approach had not succeeded in improving the plant's performance.He decided to take a hard look at some of Mr.Noble's ideas.
-Before ending the meeting,John Noble informed Howie that he would be sending out an email to all employees asking for suggestions as to how the jobs could be restructured to improve productivity.As Howie walked back to the production site,he shook his head,"Is Noble from a different planet? Does he really think our workers have a clue?" Unlike Noble,Howie does not realize that:

Accepted Answer

A)  employees can be motivated by open-communication. 
B)  employees seek equity. 
C)  employee perceptions of equity are usually under-estimated. 
D)  employees will offer ways to simplify job tasks. 
A)  employees can be motivated by open-communication. 
B)  employees seek equity. 
C)  employee perceptions of equity are usually under-estimated. 
D)  employees will offer ways to simplify job tasks.

Question 18

At Boss Motorcar Company,employees are grouped into teams.Each team is responsible for assembling an entire automobile.Boss gives each team freedom and flexibility to decide how to divide-up the work.The company keeps the employees informed about how their cars are selling,and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires.Boss Motorcar Company is using a strategy of:

Accepted Answer

A)  job enrichment. 
B)  holistic assembly. 
C)  unitary motivation. 
D)  supportive analysis. 
A)  job enrichment. 
B)  holistic assembly. 
C)  unitary motivation. 
D)  supportive analysis.

Question 19

The best remedy for staving off perceptions of inequity is:

Accepted Answer

A)  Keeping employees' pay rates as a guarded secret between HR department and the supervisor. 
B)  Hiring at least one person fewer than you believe the work situation requires. 
C)  Frequent and open communication among all employees and managers. 
D)  Regularly reminding employees that relatively speaking they are very fortunate to have jobs. 
A)  Keeping employees' pay rates as a guarded secret between HR department and the supervisor. 
B)  Hiring at least one person fewer than you believe the work situation requires. 
C)  Frequent and open communication among all employees and managers. 
D)  Regularly reminding employees that relatively speaking they are very fortunate to have jobs.

Question 20

William Ouchi believed that a pure Type J approach to management would not work in the United States because it:

Accepted Answer

A)  failed to encourage open communication. 
B)  could lead to violations of U.S.antitrust laws. 
C)  is based on the values and attitudes of Japanese culture. 
D)  is too dependent on the assumptions of scientific management. 
A)  failed to encourage open communication. 
B)  could lead to violations of U.S.antitrust laws. 
C)  is based on the values and attitudes of Japanese culture. 
D)  is too dependent on the assumptions of scientific management.

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Frederick Taylor believed that workers existed to make management's job easier and more efficient.He believed that workers were interested in one thing: good pay.If a business provided good pay,workers would provide the grueling labor necessary to get the job done.

Theory Y managers are likely to use empowerment to motivate employees.

Motivation is largely the result of external rewards and punishments.

_____________ studied how the characteristics of the job itself affected worker motivation.

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Jenny is a creative and intelligent person who likes to work independently on challenging projects.Jenny would be most effective when working for a Theory X-type manager.

By the time they graduate from high school,most people have received ample training to develop good listening skills.

Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort?

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

According to Maslow,people will try to satisfy lower order needs before they turn their attention to higher order needs.

As a manager,Charlene works hard to ensure that employees are treated fairly,yet she still gets feedback that indicates that some employees don't believe she is fair.This problem most likely results from the fact that:

In order to encourage teamwork between and among managers and employees,top management must create an organizational culture that allows autonomy,decentralizes authority,and rewards good work.

The best remedy for staving off perceptions of inequity is:

William Ouchi believed that a pure Type J approach to management would not work in the United States because it:

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding How Economics Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Adapting Organizations to Todays Markets

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employee-Management Issues and Relationships

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix A: Using Technology to Manage Information

Appendix B: Managing Risk

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Exam 10: Motivating Employees

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Frederick Taylor believed that workers existed to make management's job easier and more efficient.He believed that workers were interested in one thing: good pay.If a business provided good pay,workers would provide the grueling labor necessary to get the job done.

Theory Y managers are likely to use empowerment to motivate employees.

Motivation is largely the result of external rewards and punishments.

_____________ studied how the characteristics of the job itself affected worker motivation.

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Jenny is a creative and intelligent person who likes to work independently on challenging projects.Jenny would be most effective when working for a Theory X-type manager.

By the time they graduate from high school,most people have received ample training to develop good listening skills.

Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort?

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

According to Maslow,people will try to satisfy lower order needs before they turn their attention to higher order needs.

As a manager,Charlene works hard to ensure that employees are treated fairly,yet she still gets feedback that indicates that some employees don't believe she is fair.This problem most likely results from the fact that:

In order to encourage teamwork between and among managers and employees,top management must create an organizational culture that allows autonomy,decentralizes authority,and rewards good work.

The best remedy for staving off perceptions of inequity is:

William Ouchi believed that a pure Type J approach to management would not work in the United States because it:

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding How Economics Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Adapting Organizations to Todays Markets

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employee-Management Issues and Relationships

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix A: Using Technology to Manage Information

Appendix B: Managing Risk

Filters