Exam 7: Management and Leadership

Heather has a strong desire to maintain and preserve order and stability.She is very good at developing tactical plans to achieve her company's goals and objectives.These characteristics suggest that Heather has characteristics of an exceptional leader.

Middle managers usually are responsible for tactical planning and controlling.

In order to be effective,performance standards must be specific,attainable,and measurable.

Two years ago,Travis started his own restaurant supply company,serving the greater Chicago area.Until recently,he has never concerned himself with establishing a formal control system.Now,with a recession looming,he is experiencing cost conscious restaurant owners.He has decided that a formal control system is needed.The first step Travis should take is:

An organizational chart shows who is accountable for the completion of specific work and who reports to whom.

While goals are measurable,objectives are not.

The last step in the rational decision-making model is to determine whether the decision was a good one and follow up.

When all is said and done,financial standards such as profit and return on investment are the only relevant measures of how well a firm is meeting its goals.

Research has shown that employee participation in decision-making improves job satisfaction.

Management carries out of the vision created by leadership.

Managers in progressive firms of all kinds tend to be friendly,and treat employees as partners.

Tactical planning deals with setting long-range goals,while strategic planning develops the specific strategies needed to achieve the organization's operational goals.

What is empowerment? How has the movement toward empowerment changed the role of the manager?

How are managers today different from managers in the past?

Describe the three basic types of management skills,and relate these skills to the tasks performed by different levels of management.

Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

Today,a mission statement should also address social responsibility.

Brett heads a department in a major manufacturing corporation.He strives to maintain a free-rein approach to leadership in most situations.Recently,Brett's company lost a major contract that it needs to continue the current level of operation.The company needs to take quick action to adjust,including slashing expenses.Under these conditions,Brett should maintain his free-rein style of leadership.

Although top managers most often possess these skills,they usually make less use of __________ skills than supervisory managers.

One of the four primary functions of management is: