Exam 3: Small Business Environment: Managing External Relations

_____ is a certification standard from the U.S.Green Building Council for buildings that are environmentally friendly.

Which of the following legitimacy-building features does having trademarks,service marks,patents,or copyrights typically indicate?

Being a small business makes managing organizational culture harder than in larger businesses.

In a negotiation between two parties,the BATNA's of both parties makes more sense than finding a solution together.

Those parts of the external environment that directly and consistently touch on a firm are called the:

A system of values people use to determine whether actions are right or wrong is referred to as _____.

Elaborate on the general environment of a firm.

Social networking helps build long-lasting relationships into a person's day-to-day business operations.

Which of the following statements about small businesses high in social capital is true?

As the owner of a business,quickly admitting that the firm is in trouble indicates a lack of accountability.

The _____ of an organization will be a part of its task environment.

Which of the following statements is true about the general environment?

Which of the following statements is true of legitimacy indicators?

The general description for the processes and skills used in the management of a firm's interactions with people,organizations,and institutions outside of its boundary is called _____.

Social capital is the major component of what accountants call _____,and it can be found on business's balance sheet.

To help and prepare small businesses to handle crisis they have been recommended to avoid:

_____ target specific industries and professions.

The _____ of a firm refers to the forces,institutions and people (i.e. ,the rest of the world)outside its boundary.

Which of the following is an element of a firm's external environment?

Which of the following is best avoided in handling a business crisis?