Question 1

How does climate of trust improve effectiveness of teams?

Accepted Answer

Interpersonal trust among team members facilitates cooperation, reduces the need to monitor each other's behaviour, and bonds members around the belief that others on the team won't take advantage of them. Team members are more likely to take risks and expose vulnerabilities when they believe they can trust others on their team.

Question 2

Describe and discuss self-managed work teams.

Accepted Answer

Self-managed work teams are groups of employees (typically 10 to 15 in number) who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors. Typically, this includes planning and scheduling of work, assigning tasks to members, collective control over the pace of work, making operating decisions, taking action on problems, and working with suppliers and customers. Fully self-managed work teams even select their own members and have the members evaluate each other's performance. As a result, supervisory positions take on decreased importance and may even be eliminated.

Question 3

The Boeing Company created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate shims on the company's C-17 program. This team is most likely to be an example of a ________ team.

Accepted Answer

A)  command 
B)  cross-functional 
C)  self-managed 
D)  problem-solving 
E)  task 
A)  command 
B)  cross-functional 
C)  self-managed 
D)  problem-solving 
E)  task B

Question 4

Consistent with the research on individual goals, team goals should be ________.

Accepted Answer

A)  general 
B)  difficult 
C)  valuable 
D)  objective 
E)  challenging 
A)  general 
B)  difficult 
C)  valuable 
D)  objective 
E)  challenging

Question 5

In addition to evaluating and rewarding employees for their individual contributions, management should consider using ________ to reinforce team effort and commitment.

Accepted Answer

A)  personalized incentives 
B)  consistent wages for all team members 
C)  individual performance evaluations 
D)  fixed hourly wages 
E)  profit sharing 
A)  personalized incentives 
B)  consistent wages for all team members 
C)  individual performance evaluations 
D)  fixed hourly wages 
E)  profit sharing

Question 6

Your company has recently landed a contract to design and manufacture a new state-of-the-art electronic device for the military. This will be a very complex project, requiring many different types of skills. Which of the following types of teams is most suited for the project?

Accepted Answer

A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution 
A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution

Question 7

Effective teams begin their work by ________.

Accepted Answer

A)  allocating roles to team members according to their personalities and preferences 
B)  analyzing the team's mission 
C)  developing a climate of trust among team members 
D)  developing team efficacy 
E)  discussing individual goals 
A)  allocating roles to team members according to their personalities and preferences 
B)  analyzing the team's mission 
C)  developing a climate of trust among team members 
D)  developing team efficacy 
E)  discussing individual goals

Question 8

Which of the following statements is true regarding self-managed work teams?

Accepted Answer

A)  Self-managed work teams typically consist of 40 to 50 employees. 
B)  Self-managed work teams typically manage conflicts well. 
C)  Members of self-managed work teams typically report lower job satisfaction. 
D)  Self-managed work teams are typically composed of employees from different departments who work independent of each other. 
E)  In the case of self-managed work teams, supervisory positions take on decreased importance. 
A)  Self-managed work teams typically consist of 40 to 50 employees. 
B)  Self-managed work teams typically manage conflicts well. 
C)  Members of self-managed work teams typically report lower job satisfaction. 
D)  Self-managed work teams are typically composed of employees from different departments who work independent of each other. 
E)  In the case of self-managed work teams, supervisory positions take on decreased importance.

Question 9

You are vice-president of a division of a large, multinational company that makes electronic equipment for consumers and the military. Your company has several teams and there are several managers managing those teams. Joan, your director of accounting, has created a team of seven employees from the accounts payable department who meet for three hours a week to discuss ways of improving quality, efficiency and the work environment. This is an example of a ________ team.

Accepted Answer

A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution 
A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution

Question 10

In the case of a team, when each member's contribution is not clearly visible, ________.

Accepted Answer

A)  team efficacy tends to increase 
B)  team cohesiveness tends to decrease 
C)  motivation of the team members tends to increase 
D)  team members tend to decrease their efforts 
E)  mutual accountability of the team members tends to decrease 
A)  team efficacy tends to increase 
B)  team cohesiveness tends to decrease 
C)  motivation of the team members tends to increase 
D)  team members tend to decrease their efforts 
E)  mutual accountability of the team members tends to decrease

Question 11

Which of the following statements is true regarding a work team?

Accepted Answer

A)  Today, work teams are rarely used in organizations. 
B)  Work teams are less flexible than traditional departments. 
C)  Work teams generate positive synergy through coordinated effort. 
D)  Work teams are less responsive to changing events than are traditional departments. 
E)  Work teams impede employee participation in decision making. 
A)  Today, work teams are rarely used in organizations. 
B)  Work teams are less flexible than traditional departments. 
C)  Work teams generate positive synergy through coordinated effort. 
D)  Work teams are less responsive to changing events than are traditional departments. 
E)  Work teams impede employee participation in decision making.

Question 12

If team members have similar mental models, then it means that the team members have similar ________.

Accepted Answer

A)  roles within the team 
B)  self-efficacy 
C)  knowledge and skills 
D)  beliefs about how the work gets done 
E)  attitudes towards social loafing 
A)  roles within the team 
B)  self-efficacy 
C)  knowledge and skills 
D)  beliefs about how the work gets done 
E)  attitudes towards social loafing

Question 13

Which of the following helps explain the current popularity of teams? Teams ________.

Accepted Answer

A)  are easier to manage 
B)  better utilize employee talents 
C)  are less expensive 
D)  promote socialization and cohesion 
E)  increase the speed of decision making 
A)  are easier to manage 
B)  better utilize employee talents 
C)  are less expensive 
D)  promote socialization and cohesion 
E)  increase the speed of decision making

Question 14

According to the team effectiveness model, which of the following is a process variable that influences effectiveness of a team?

Accepted Answer

A)  leadership and structure 
B)  team efficacy 
C)  member flexibility 
D)  performance evaluation and reward systems 
E)  abilities of members 
A)  leadership and structure 
B)  team efficacy 
C)  member flexibility 
D)  performance evaluation and reward systems 
E)  abilities of members

Question 15

You are the manager of a software design firm that develops software programs for clients using teams of specialists. One of your most successful teams has been together for nearly five years. In the past, this team has performed effectively, and you have been very satisfied with the team's output. Recently, however, you have noticed a marked decrease in the team's performance. You investigate to determine the problem. After interviewing all seven team members, you determine that one of the team members performs routine administrative tasks that are rarely visible to any of the other team members. You suspect that this team member may be loafing off and lagging in his duties. You could most likely improve that team member's output by ________.

Accepted Answer

A)  encouraging him to work more independently 
B)  making his work clearly visible to the other team members 
C)  empowering the team member to make decisions 
D)  providing him with administrative training 
E)  giving him additional assignments to complete 
A)  encouraging him to work more independently 
B)  making his work clearly visible to the other team members 
C)  empowering the team member to make decisions 
D)  providing him with administrative training 
E)  giving him additional assignments to complete

Question 16

Exercises that help individuals become team players include workshops on ________.

Accepted Answer

A)  negotiation 
B)  individualism 
C)  goal setting 
D)  event planning 
E)  recruiting 
A)  negotiation 
B)  individualism 
C)  goal setting 
D)  event planning 
E)  recruiting

Question 17

When selecting team members, managers should consider ________ along with abilities, personalities, and skills.

Accepted Answer

A)  individual values 
B)  individual preferences 
C)  individual knowledge 
D)  individual habits 
E)  individual intelligence 
A)  individual values 
B)  individual preferences 
C)  individual knowledge 
D)  individual habits 
E)  individual intelligence

Question 18

With reference to the team effectiveness model, what does the personality factor of team composition focus on?

Accepted Answer

A)  members' knowledge and skills 
B)  members' leadership qualities 
C)  members' conscientiousness and openness to experience 
D)  members' role allocation 
E)  members' cultural and demographic diversity 
A)  members' knowledge and skills 
B)  members' leadership qualities 
C)  members' conscientiousness and openness to experience 
D)  members' role allocation 
E)  members' cultural and demographic diversity

Question 19

What are some special challenges that virtual teams face? For virtual teams to be effective, what should management ensure?

Accepted Answer

Virtual teams may suffer from less socia

Question 20

Which of the following statements is true regarding size of teams?

Accepted Answer

A)  Generally speaking, the most effective teams have 12 to 15 members. 
B)  When teams have excess members, cohesiveness declines. 
C)  As team size increases, social loafing decreases. 
D)  When teams have excess members, mutual accountability increases. 
E)  As team size increases, coordination problems tend to decrease. 
A)  Generally speaking, the most effective teams have 12 to 15 members. 
B)  When teams have excess members, cohesiveness declines. 
C)  As team size increases, social loafing decreases. 
D)  When teams have excess members, mutual accountability increases. 
E)  As team size increases, coordination problems tend to decrease.

How does climate of trust improve effectiveness of teams?

Describe and discuss self-managed work teams.

The Boeing Company created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate shims on the company's C-17 program. This team is most likely to be an example of a ________ team.

Consistent with the research on individual goals, team goals should be ________.

In addition to evaluating and rewarding employees for their individual contributions, management should consider using ________ to reinforce team effort and commitment.

Your company has recently landed a contract to design and manufacture a new state-of-the-art electronic device for the military. This will be a very complex project, requiring many different types of skills. Which of the following types of teams is most suited for the project?

Effective teams begin their work by ________.

Which of the following statements is true regarding self-managed work teams?

In the case of a team, when each member's contribution is not clearly visible, ________.

Which of the following statements is true regarding a work team?

If team members have similar mental models, then it means that the team members have similar ________.

Which of the following helps explain the current popularity of teams? Teams ________.

According to the team effectiveness model, which of the following is a process variable that influences effectiveness of a team?

Exercises that help individuals become team players include workshops on ________.

When selecting team members, managers should consider ________ along with abilities, personalities, and skills.

With reference to the team effectiveness model, what does the personality factor of team composition focus on?

What are some special challenges that virtual teams face? For virtual teams to be effective, what should management ensure?

Which of the following statements is true regarding size of teams?

What Is Organizational Behaviour

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Theories

Motivation: From Concepts to Applications

Foundations of Group Behaviour

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 10: Understanding Work Teams

How does climate of trust improve effectiveness of teams?

Describe and discuss self-managed work teams.

The Boeing Company created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate shims on the company's C-17 program. This team is most likely to be an example of a ________ team.

Consistent with the research on individual goals, team goals should be ________.

In addition to evaluating and rewarding employees for their individual contributions, management should consider using ________ to reinforce team effort and commitment.

Your company has recently landed a contract to design and manufacture a new state-of-the-art electronic device for the military. This will be a very complex project, requiring many different types of skills. Which of the following types of teams is most suited for the project?

Effective teams begin their work by ________.

Which of the following statements is true regarding self-managed work teams?

In the case of a team, when each member's contribution is not clearly visible, ________.

Which of the following statements is true regarding a work team?

If team members have similar mental models, then it means that the team members have similar ________.

Which of the following helps explain the current popularity of teams? Teams ________.

According to the team effectiveness model, which of the following is a process variable that influences effectiveness of a team?

Exercises that help individuals become team players include workshops on ________.

When selecting team members, managers should consider ________ along with abilities, personalities, and skills.

With reference to the team effectiveness model, what does the personality factor of team composition focus on?

What are some special challenges that virtual teams face? For virtual teams to be effective, what should management ensure?

Which of the following statements is true regarding size of teams?

What Is Organizational Behaviour

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Theories

Motivation: From Concepts to Applications

Foundations of Group Behaviour

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters