Exam 10: Performance Management

MATCHING KEY TERMS AND DEFINITIONS -The tendency to let our assessment of an individual on one trait influence our evaluation on that person on other specific traits.

Paired comparison is an example of a ________ method.

Maurice is developing an MBO plan to review with his boss next week. One of the objectives is "Get better evaluations from customer service." Evaluate this item.

Darnita, manager of customer service for a large company, is conducting performance appraisals for her staff. HRM has given her a sheet with a number of grouped statements. She has to select 1 from each group. For instance, she has to indicate whether an employee is "cheerful" or "confident". She returns the form to HR, who score it and report the results to her. What performance appraisal method is she using?

_________ is a performance appraisal method that includes goal specificity, participative decision making, an explicit time period, and performance feedback.

The primary purpose of performance appraisal systems is to let employees know their pay raises.

A _______ is a performance evaluation technique in which a rater checks off applicable employee attributes.

A _________ system is a performance evaluation system in which the rater must choose between two specific statements about an employee's work behavior.

A _________ system is a performance evaluation system that focuses on key behaviors that differentiate between doing a job effectively or ineffectively.

Isabella is working with her boss on how to achieve the goals that have been set for the next year. So far they have agreed that Donna will start a graduate degree, she will be given 2 trainee assistants, and her budget allocation will be increased by 20%. What is Isabella doing?

MATCHING KEY TERMS AND DEFINITIONS -Evaluating an employee's performance by comparing the employee with other employees.

It is important for managers to recognize that no performance appraisal system is perfect.

Which of the following is NOT an appraisal method that uses relative standards?

Eric asked a professor for a recommendation to graduate school. The professor wrote a glowing letter that included the statement, "Although Eric received a 'B' in the introductory survey course, he ranked 6 out of 450 students taking the course that year." This letter illustrates which point of effective performance management systems?

The cultural environment in which one manages should be considered when appraising employee performance. The criteria used to evaluate executives in the United States and in China are different. Which of the following is the LEAST LIKELY to be included in the evaluation of a Chinese executive?

My Satellite International, a major reseller of satellite access services, is growing by about 35% a year. Lisa, a regional promotions and services manager, needs to provide a list of the top 20% of her employees to funnel into management training programs. What performance evaluation technique should Lisa use?

Which of the following is NOT true regarding performance evaluations in the United States?

Toni rates Allison, an excellent worker, "below average" on all of her performance evaluations. The first year that Allison worked for Toni she lost three major accounts, incurred a 20% cost overrun on a major printing project, and came in late to work three or four days each week. Now, three years later, Allison's personal life is stable, and she routinely saves costs, is never late, and has secured two new accounts in the last month. What rating error is evident?

Research finds that more than 90% of all U.S. organizations evaluate employees more than once a year.

Checklists and critical incidents are examples of evaluation against ________ standards.