Question 1

Which of the following is NOT true regarding a learning organization?

Accepted Answer

A)  In a learning organization, learning can take place without information. 
B)  A learning organization has the capacity to continuously adapt and change. 
C)  In a learning organization, it is critical for members to share information and collaborate on work activities. 
D)  In a learning organization, managers serve as facilitators, supporters, and advocates for employee teams. 
E)  The organizational culture is an important aspect of being a learning organization. 
A)  In a learning organization, learning can take place without information. 
B)  A learning organization has the capacity to continuously adapt and change. 
C)  In a learning organization, it is critical for members to share information and collaborate on work activities. 
D)  In a learning organization, managers serve as facilitators, supporters, and advocates for employee teams. 
E)  The organizational culture is an important aspect of being a learning organization.

Question 2

Research suggests that only employees with management potential can be developed.

Accepted Answer

A) True 
 B)False

Question 3

MATCHING KEY TERMS AND DEFINITIONS
-Provides different perspectives from which the outcomes of training may be evaluated.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 4

MATCHING KEY TERMS AND DEFINITIONS
-Assessment of employees' perceptions and attitudes regarding their jobs and organization.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 5

Juliana is a new employee at Toy Stores. She feels that her co-workers do not trust her and do not value her performance. She does not feel competent to complete her job successfully. In Juliana's situation, what is a likely scenario?

Accepted Answer

A)  Her productivity is high. 
B)  Her commitment to Toy Stores is strong. 
C)  Her job satisfaction is high. 
D)  She will get fired. 
E)  She will quit. 
A)  Her productivity is high. 
B)  Her commitment to Toy Stores is strong. 
C)  Her job satisfaction is high. 
D)  She will get fired. 
E)  She will quit.

Question 6

Sayjolol, director of training for a large manufacturing organization, has developed a workplace diversity appreciation program. All employees are interviewed a month after attending the program. They are asked about any workplace behaviors that did not exhibit diversity appreciation and their actions in those situations. What training evaluation method is Sayjolol using?

Accepted Answer

A)  Supervisor and incumbent opinion 
B)  Test-retest method 
C)  Pre-post performance method 
D)  Pre-post training performance with control group method 
E)  Post training performance method 
A)  Supervisor and incumbent opinion 
B)  Test-retest method 
C)  Pre-post performance method 
D)  Pre-post training performance with control group method 
E)  Post training performance method

Question 7

_________ are on-the-job training methods that use a combination of classroom instruction in combination with working alongside a seasoned, veteran, coach, or mentor.

Accepted Answer

The answer of _________ are on-the-job training methods that use...

Question 8

Which of the following describes Kurt Lewin's model of the change process?

Accepted Answer

A)  Equilibrium - Chaos - Equilibrium 
B)  Status quo - Driving forces - Status quo 
C)  Freeze - Unfreeze -Defreeze 
D)  Unfreeze - Freeze - Refreeze 
E)  Unfreeze - Refreeze - Unfreeze 
A)  Equilibrium - Chaos - Equilibrium 
B)  Status quo - Driving forces - Status quo 
C)  Freeze - Unfreeze -Defreeze 
D)  Unfreeze - Freeze - Refreeze 
E)  Unfreeze - Refreeze - Unfreeze

Question 9

Jacob manages editors for specialty books, such as gifts, children, poetry, in a religious publishing house. The turnover rate for the industry is 20% during the first year. Jacob's director has just informed him that his turnover rate for new employees is 60%. The rest of the house is just under 20% for similar employees. What comments should Jacob make at this time?

Accepted Answer

A)  It appears that during the encounter process my employees become totally disillusioned with the realities of the job, and resign. 
B)  We should begin to recruit from different universities. 
C)  Thank you for this excellent performance evaluation. I will try to continue my good work. 
D)  Most of my employees take longer to internalize organizational goals and norms than other workers. 
E)  My employees are well aware of the performance criteria I use for productivity evaluation. 
A)  It appears that during the encounter process my employees become totally disillusioned with the realities of the job, and resign. 
B)  We should begin to recruit from different universities. 
C)  Thank you for this excellent performance evaluation. I will try to continue my good work. 
D)  Most of my employees take longer to internalize organizational goals and norms than other workers. 
E)  My employees are well aware of the performance criteria I use for productivity evaluation.

Question 10

MATCHING KEY TERMS AND DEFINITIONS
-Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 11

When the overseas assignment is completed, the organization has different options for the returning expatriate. Which of the following is least desirable option for the organization?

Accepted Answer

A)  The returning expatriate begins the repatriation process by being assigned to a domestic position. 
B)  The returning expatriate seeks retirement in the United States. 
C)  The returning expatriate is terminated because the organization has no suitable openings. 
D)  The returning expatriate is preparing for another overseas assignment. 
E)  The returning expatriate seeks retirement in the country in which s/he spent the past few years. 
A)  The returning expatriate begins the repatriation process by being assigned to a domestic position. 
B)  The returning expatriate seeks retirement in the United States. 
C)  The returning expatriate is terminated because the organization has no suitable openings. 
D)  The returning expatriate is preparing for another overseas assignment. 
E)  The returning expatriate seeks retirement in the country in which s/he spent the past few years.

Question 12

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

Accepted Answer

A) True 
 B)False

Question 13

MATCHING KEY TERMS AND DEFINITIONS
-The system of sharing meaning within the organization that determines how employees act.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 14

MATCHING KEY TERMS AND DEFINITIONS
-Learning tasks on the same equipment that one actually will use on the job but in a simulated work environment.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 15

Which of the following training evaluation methods is the least valid?

Accepted Answer

A)  Pre-post training performance method 
B)  Trainees' reactions to the training 
C)  Pre-post training performance with control group method 
D)  Trainees' changes in behaviors 
E)  Trainees' changes in skills 
A)  Pre-post training performance method 
B)  Trainees' reactions to the training 
C)  Pre-post training performance with control group method 
D)  Trainees' changes in behaviors 
E)  Trainees' changes in skills

Question 16

MATCHING KEY TERMS AND DEFINITIONS
-The socialization stage where individuals confront the possible dichotomy between their organizational expectations and reality.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 17

Cultural sensitivity is most often taught to employees before overseas assignments through which of these techniques?

Accepted Answer

A)  Lectures, movies 
B)  Video recordings and embassy tours 
C)  Interactive simulations and lectures 
D)  Role playing, simulations, and meeting former international assignees 
E)  Meeting with foreign correspondents and watching the media 
A)  Lectures, movies 
B)  Video recordings and embassy tours 
C)  Interactive simulations and lectures 
D)  Role playing, simulations, and meeting former international assignees 
E)  Meeting with foreign correspondents and watching the media

Question 18

Job rotation moves employees horizontally or vertically to expand their skills, knowledge, or abilities.

Accepted Answer

A) True 
 B)False

Question 19

MATCHING KEY TERMS AND DEFINITIONS
-The activities involved in introducing new employees to the organization and their work unit.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 20

________ may include case analyses, experiential exercises, role playing, and group interaction.

Accepted Answer

Simulation

Which of the following is NOT true regarding a learning organization?

Research suggests that only employees with management potential can be developed.

MATCHING KEY TERMS AND DEFINITIONS -Provides different perspectives from which the outcomes of training may be evaluated.

MATCHING KEY TERMS AND DEFINITIONS -Assessment of employees' perceptions and attitudes regarding their jobs and organization.

Juliana is a new employee at Toy Stores. She feels that her co-workers do not trust her and do not value her performance. She does not feel competent to complete her job successfully. In Juliana's situation, what is a likely scenario?

_________ are on-the-job training methods that use a combination of classroom instruction in combination with working alongside a seasoned, veteran, coach, or mentor.

Which of the following describes Kurt Lewin's model of the change process?

MATCHING KEY TERMS AND DEFINITIONS -Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

When the overseas assignment is completed, the organization has different options for the returning expatriate. Which of the following is least desirable option for the organization?

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

MATCHING KEY TERMS AND DEFINITIONS -The system of sharing meaning within the organization that determines how employees act.

MATCHING KEY TERMS AND DEFINITIONS -Learning tasks on the same equipment that one actually will use on the job but in a simulated work environment.

Which of the following training evaluation methods is the least valid?

MATCHING KEY TERMS AND DEFINITIONS -The socialization stage where individuals confront the possible dichotomy between their organizational expectations and reality.

Cultural sensitivity is most often taught to employees before overseas assignments through which of these techniques?

Job rotation moves employees horizontally or vertically to expand their skills, knowledge, or abilities.

MATCHING KEY TERMS AND DEFINITIONS -The activities involved in introducing new employees to the organization and their work unit.

________ may include case analyses, experiential exercises, role playing, and group interaction.

Hrm in a Changing Environment

Introduction to HR Functions

Employment Laws

Employer and Employee Rights

Effective Job Analysis

Employee Recruitment

Selecting Employees

Career Development

Performance Management

Compensation

Employee Benefits

Health and Safety

Labor Relations and Collective Bargaining

Filters

Exam 8: Training and Developing Employees

Which of the following is NOT true regarding a learning organization?

Research suggests that only employees with management potential can be developed.

MATCHING KEY TERMS AND DEFINITIONS -Provides different perspectives from which the outcomes of training may be evaluated.

MATCHING KEY TERMS AND DEFINITIONS -Assessment of employees' perceptions and attitudes regarding their jobs and organization.

Juliana is a new employee at Toy Stores. She feels that her co-workers do not trust her and do not value her performance. She does not feel competent to complete her job successfully. In Juliana's situation, what is a likely scenario?

_________ are on-the-job training methods that use a combination of classroom instruction in combination with working alongside a seasoned, veteran, coach, or mentor.

Which of the following describes Kurt Lewin's model of the change process?

MATCHING KEY TERMS AND DEFINITIONS -Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

When the overseas assignment is completed, the organization has different options for the returning expatriate. Which of the following is least desirable option for the organization?

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

MATCHING KEY TERMS AND DEFINITIONS -The system of sharing meaning within the organization that determines how employees act.

MATCHING KEY TERMS AND DEFINITIONS -Learning tasks on the same equipment that one actually will use on the job but in a simulated work environment.

Which of the following training evaluation methods is the least valid?

MATCHING KEY TERMS AND DEFINITIONS -The socialization stage where individuals confront the possible dichotomy between their organizational expectations and reality.

Cultural sensitivity is most often taught to employees before overseas assignments through which of these techniques?

Job rotation moves employees horizontally or vertically to expand their skills, knowledge, or abilities.

MATCHING KEY TERMS AND DEFINITIONS -The activities involved in introducing new employees to the organization and their work unit.

________ may include case analyses, experiential exercises, role playing, and group interaction.

Hrm in a Changing Environment

Introduction to HR Functions

Employment Laws

Employer and Employee Rights

Effective Job Analysis

Employee Recruitment

Selecting Employees

Career Development

Performance Management

Compensation

Employee Benefits

Health and Safety

Labor Relations and Collective Bargaining

Filters