Exam 12: Operating for Success

Which of the following is given by the President of the United States?

The set of actions that produce goods and services is called ________.

________ permit businesses to deliver what is promised when it is promised.

The statistical methods, within Six Sigma, are designed to eliminate defects to a failure rate of ________ defects per one million opportunities, or a 99.9997% success rate.

Suppliers may be found through ________.

Comparing one company's performance against that of other companies in the same industry or against best practices, standards, or certification criteria is called ________.

________ are three of the eight quality management principles for organizational improvement.

The family of standards for quality management systems established by the International Organization for Standardization is ________.

Which of the following is not part of process management?

Manufacturing, warehousing, and ________ have similar considerations for the type and size of facility.

The inventory method where you look at the inventory on hand, and when the stock level of an item appears to be low, you reorder is called ________.

The central focus of total quality management (TQM) is continuous improvement.

Home-based entrepreneurs have special considerations other businesses don't have.

Explain the traditional production-distribution chain.

Retail point-of-sales systems, restaurant menu order systems, and concert venue ticketing systems are all examples of ________.

Which of the following is nota step in the production-distribution chain?

A ________ for technology is important for decision-making before investment.

The visual control approach to inventory management is a scientific method.

A measure of quality that may be used in Total Quality Management (TQM) is ________.

________, an American economist, argued that business should focus on making quality products instead of maximizing profits - and that profit would follow.