Exam 10: Understanding Groups and Teams

Providing a reward system that appropriately recognizes team activities relates to which characteristic of effective teams?

Since Jessica is now a manager,she is expected to wear professional attire,take her breaks in the managers' lounge,and eat lunch at the restaurants where the other managers eat.This expected behaviour pattern is an example of ________.

Effective team leaders are increasingly taking the role of coach and facilitator.

High levels of conflict ________.

Refer to the Scenario below to answer the questions that follow. Teams at Strato Engineering (Scenario) Strato Engineering,a technology product company,recently organized Team 1 to develop the next generation of the company's model CVF-D.The team is composed of the product development manager,chief engineer,director of procurement,human resources director-technology,marketing research director,cost analysis director,operations director-production,and the four highest-dollar project vendors.The preliminary projection for the lifetime of the team (up to prototype production)is expected to be two years due to the level of technology involved in the product. Team 2 has also been recently established to solve a problem with an adhesive used to attach a thin-foil material to a finished metal surface.There are three members in this team: installer,engineer,and sales representative for the adhesive manufacturer.They operate without a manager and no one in particular is the leader.It is anticipated that it will require about two days to solve the problem. Team 3 has been working together for four years implementing modifications to the company's current model CVF-C.It is composed of members in the areas of procurement,engineering,and production,and also includes several vendors and Strato Engineering customers' procurement agents.None of the members of this team are at the same location.They use a sophisticated computer-aided design program to view the product on screen in three-dimensional form at each location simultaneously. At the Oshawa facility,Team 4 has been formed to stamp a new part.It requires four members,and they rotate jobs every two hours.Before beginning the workday,they meet for about 10 minutes and discuss the work that needs to be completed that day. -Team 1 is a ________ team.

An organization that is composed predominantly of teams should reward employees primarily for ________.

Which of the following characteristics do groups and teams always have in common?

Which of the following statements concerning status among group members is accurate?

Sydney notices that Hardeep is reluctant to speak up in the group.To ensure that Hardeep feels that he is contributing,and that his ideas are valued,Sydney takes care to ask Hardeep to contribute directly,and encourages each contribution.Sydney's efforts to make Hardeep feel valued demonstrate a shaper role.

The skills required to be an effective team member can be learned.

Resolving conflicts by placing another's needs and concerns above one's own is called avoiding.

Which of the following teams is least likely to be found in a workplace?

Refer to the Scenario below to answer the questions that follow. King Midas (Scenario) King Midas Manufacturing Co.has been utilizing groups to improve the manufacturing process,product design and packaging,vendor selection,quality control,and other organizational tasks.The groups have been starting and stopping for the last three years.Some of the most successful groups were together for only a few months,while others have been together for over a year with little success to date.Management has requested your consulting expertise in determining why there were varied successes and failures. Your analysis indicates that the stage of group development is part of the explanation for the diverse results.For example,Group 348 has been meeting for one month and still having some difficulty establishing a leader.At least three individuals are qualified to keep the group focused on its objectives,but they are still undecided about who should lead. Group 174 has been meeting for about two years and has nearly completed its task.They have only one more print to distribute to engineering for final consideration before prototype production can begin on the latest model of product S.Only four of the original nine members remain,and the group is winding down. Group 830 has been meeting for 11 months and is finding it difficult to get all 10 members together at one time.Several of the middle-level managers have been promoted and transferred to other functional areas or to other facilities of the company.To date,the group has had 18 members at one time or another to fill the 10 positions allocated by management and,as a result,has not yet started to focus on its objectives. On the other hand,Group 458 has been meeting for two months and seems to be progressing extremely well.You attended a meeting and observed that the group starts by chatting for about five minutes,then moves to the meeting area and begins reviewing the decisions of the last meeting.Then,Group 458 gets down to new business,focusing on their objectives and determining new assignments before concluding and returning to their functional job duties. Finally,Group 791 has been meeting for four months and appears to have close relationships between its members,considerable cohesiveness,and a focus on its objectives. -Group 458 is currently at the ________ stage.

Which conflict resolution technique involves high levels of both cooperativeness and assertiveness?

Selection is important in the success of a team.

Being outgoing and enthusiastic is acting in a team worker role.

As group size increases,the contribution of individual members tends to decrease.

Discuss how managers can use training to shape team behaviour.

Bringing together organizational members from marketing,accounting,human resources,and finance to work on a task would be an example of a ________ team.

Which conflict resolution technique involves a highly assertive and uncooperative approach?