Exam 13: Financial Performance Measures and Incentive Schemes

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The profitability of an investment centre can best be evaluated by:

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Which of the following information is required to compute SVA (shareholder value added)? i. PV of cash flows from operations for a certain time period Ii Residual value of the business Iii EVA (economic value added)

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Which of the following statements is false?

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Value drivers are the activities or actions that decrease value for a business.

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Return on investment may be improved by increasing:

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Net book value produces a misleading increase in return on investment because:

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Shareholder value added may be defined as:

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The Extan division of World Corporation reported a residual income of $200 000. The division had $8 million of invested capital and a profit of $1 million. What is the imputed interest rate?

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A division of a firm has a net profit of $640 000 before imputed interest and a residual income of $240 000. If a rate of 10 per cent is used to compute imputed interest, calculate the division's return on investment (rounded to a whole number).

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Sunrise Dairies has a return on investment of 15 per cent. A Sunrise division, which currently has a return on investment of 13 per cent and $750 000 of residual income, is contemplating a large investment that will (1) reduce divisional return on investment and (2) produce residual income of $120 000. If Sunrise strives for goal congruence, the investment:

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A group-based reward system is appropriate when: i. team work is important and employees need to work together to achieve organisational goals. ii. it is easy to see individual's effort and performance. Iii it is important to discriminate between good performers and bad performers.

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Motivation of staff is a key factor in a company achieving their goals and ensuring goal congruence.

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Speedy Ltd has an imputed interest rate of 12 per cent. Division Z of Speedy Ltd has invested capital of $800 000 and a return on investment of 15 per cent. What is the residual income?

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Companies using value-based management operate within a framework of making key decisions that add economic value to the business.

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Richard's Division of Richard and Sons has the following data related to a particular period: Richard's Division of Richard and Sons has the following data related to a particular period:   Calculate the return on investment for the period. Calculate the return on investment for the period.

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Which of the following is/are an extrinsic reward?

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Which of the following are included in performance-related pay systems? i. Share options ii. Profit sharing iii. Team-based bonuses

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Jasmine Dimm is a call centre manager for Tostra, a mobile phone company. Call centre operators at her call centre are responsible for answering calls from Tostra customers. Some calls are very short, relating to simple enquiries. However, a majority of calls tend to be longer, coming from irate customers complaining about Tostra's services. In these calls, customers are often very emotional and sometimes even abusive. Call operators have no control over what types of calls they get. Jasmine has developed a new incentive system for her call centre staff. Under the new system, call centre operators are rewarded if they achieve two performance targets: (1) the duration of 90 per cent of the calls is less than 4 minutes and (2) 80 per cent of customers rate Tostra's 'customer service quality' as 'excellent'. Achieving these two monthly performance targets will result in a bonus worth 20 per cent of the call operator's monthly salary. Based on expectancy theory, the major limitation(s) of Jasmine's reward system is:

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Which of the following is the correct mathematical expression for return on investment?

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The advantage of residual income as a measure of investment centre performance is:

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