Exam 9: Communicating Effectively With Others

______________means restating what you hear in your own words.

___________refers to the differences between the meaning that the sender intends and the meaning that the receiver decodes.

Before conducting a counseling session with an employee, you do all of the following, except:

An approach to listening that involves the one who is on the receiving end of a communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received is which type of communication?

"Suspend judgment initially" is one of the basic elements of active listening.

List the various types of electronic communications in organizations and name and describe the potential problems of electronic communication.

Name and describe the elements of active listening.

"Involves knowing your readers, adapting to their mood, and writing at their level, providing neither too much nor too little information" is which of the rules of effective managerial writing?

Describe in detail the steps in the communication process.

Talking is the single most important communication skill.

Name and describe the steps to an effective meeting.

Which of the following is not one of the characteristics of supportive communication?

Which of the following is not a potential problem area for electronic communication?

Dialogue often focuses on race, as well as multiple issues of social identity.

_________occurs when a person feels or anticipates some sort of threat.

Name and describe the six rules of effective managerial writing.

Conscientiousness is one of the rules of effective managerial writing.

Which of the following is not one of the basic steps of writing?

____________is the study of meaning.

Projecting your expectations of others onto what you hear is called?