Question 1

The transmission of information from one party to the next is known as?

Accepted Answer

A)  Communication 
B)  Distortion 
C)  Semantics 
D)  Decoding 
A)  Communication 
B)  Distortion 
C)  Semantics 
D)  Decoding

Question 2

Describe five possible examples of communication breakdowns including what the manager said, what the manager meant and what the employee might have heard.

Accepted Answer

1. Example 1:
Manager: "I need this repo

Question 3

Self-disclosure is one way in which you can contribute to an organizational culture where people are more willing to reveal their deep feelings and emotions.

Accepted Answer

A) True 
 B)False

Question 4

Supportive communication allows people to express and accept differences in how they feel.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not one of the steps to effective meetings?

Accepted Answer

A)  When the meeting time arrives, you should already be there and start on time. 
B)  As you go through the meeting, it is okay to deviate somewhat from the agenda. 
C)  Try to maintain some informality. 
D)  When you have accomplished the objectives of the meeting, you should end the meeting. 
A)  When the meeting time arrives, you should already be there and start on time. 
B)  As you go through the meeting, it is okay to deviate somewhat from the agenda. 
C)  Try to maintain some informality. 
D)  When you have accomplished the objectives of the meeting, you should end the meeting.

Question 6

Which of the following is not an objective of counseling?

Accepted Answer

A)  To correct performance problems before they escalate. 
B)  To motivate employees towards more effective performance. 
C)  To provide guidance in areas such as career counseling and retirement planning. 
D)  To allow employees to work through their own problems through personal steps. 
A)  To correct performance problems before they escalate. 
B)  To motivate employees towards more effective performance. 
C)  To provide guidance in areas such as career counseling and retirement planning. 
D)  To allow employees to work through their own problems through personal steps.

Question 7

List four types of specialized forms and communication, describe in detail what each is, and provide a specific example of each.

Accepted Answer

1. Technical Writing: Technical writing

Question 8

"Use correct grammar and composition, the technical rules of writing include spelling and punctuation" is which of the rules of effective managerial writing?

Accepted Answer

A)  Clarity 
B)  Courtesy 
C)  Conciseness 
D)  Correctness 
A)  Clarity 
B)  Courtesy 
C)  Conciseness 
D)  Correctness

Question 9

Define the term dialogue and describe the characteristics of dialogue.

Accepted Answer

Dialogue is a communication process betw

Question 10

Supportive communication focuses on the individual rather than problems and their solutions.

Accepted Answer

A) True 
 B)False

Question 11

"Write in the same way that you talk" is a conversation rule of effective managerial writing.

Accepted Answer

A) True 
 B)False

Question 12

"Allows you to put yourself in the reader's position, write in an active voice, and use the positive form of writing" is which of the rules of effective managerial writing?

Accepted Answer

A)  Clarity 
B)  Courtesy 
C)  Conciseness 
D)  Confidence 
A)  Clarity 
B)  Courtesy 
C)  Conciseness 
D)  Confidence

Question 13

Which of the following is not a characteristic of dialogue?

Accepted Answer

A)  It is about relationship building. 
B)  Requires little commitment. 
C)  Takes place face-to-face. 
D)  Takes place best in an atmosphere of confidentiality. 
A)  It is about relationship building. 
B)  Requires little commitment. 
C)  Takes place face-to-face. 
D)  Takes place best in an atmosphere of confidentiality.

Question 14

"Courtesy" is one of the rules of effective managerial writing.

Accepted Answer

A) True 
 B)False

Question 15

Dialogue is an event, not a process.

Accepted Answer

A) True 
 B)False

Question 16

____________refers to the lag of time between our thinking and our speech.

Accepted Answer

A)  Active talking 
B)  Paraphrasing 
C)  Differential 
D)  Supportive communication 
A)  Active talking 
B)  Paraphrasing 
C)  Differential 
D)  Supportive communication

Question 17

Name and describe the characteristics of supportive communication.

Accepted Answer

Supportive communication is a form of co

Question 18

Manipulating the information that is being sent so that it will be received more favorably by the receiver is called?

Accepted Answer

A)  Filtering 
B)  Distortion 
C)  Semantics 
D)  Decoding 
A)  Filtering 
B)  Distortion 
C)  Semantics 
D)  Decoding

Question 19

Which of the following is not one of the specialized forms of communication that should be mastered?

Accepted Answer

A)  Persuasive communication 
B)  Personal counseling 
C)  Writing memos, reports, and proposals 
D)  Email, fax, and videoconferencing 
A)  Persuasive communication 
B)  Personal counseling 
C)  Writing memos, reports, and proposals 
D)  Email, fax, and videoconferencing

The transmission of information from one party to the next is known as?

Describe five possible examples of communication breakdowns including what the manager said, what the manager meant and what the employee might have heard.

Self-disclosure is one way in which you can contribute to an organizational culture where people are more willing to reveal their deep feelings and emotions.

Supportive communication allows people to express and accept differences in how they feel.

Which of the following is not one of the steps to effective meetings?

Which of the following is not an objective of counseling?

List four types of specialized forms and communication, describe in detail what each is, and provide a specific example of each.

"Use correct grammar and composition, the technical rules of writing include spelling and punctuation" is which of the rules of effective managerial writing?

Define the term dialogue and describe the characteristics of dialogue.

Supportive communication focuses on the individual rather than problems and their solutions.

"Write in the same way that you talk" is a conversation rule of effective managerial writing.

"Allows you to put yourself in the reader's position, write in an active voice, and use the positive form of writing" is which of the rules of effective managerial writing?

Which of the following is not a characteristic of dialogue?

"Courtesy" is one of the rules of effective managerial writing.

Dialogue is an event, not a process.

____________refers to the lag of time between our thinking and our speech.

Name and describe the characteristics of supportive communication.

Manipulating the information that is being sent so that it will be received more favorably by the receiver is called?

Which of the following is not one of the specialized forms of communication that should be mastered?

Introduction to Organizational Behavior

Culture and Diversity Developing a Cultural Mindset

Self-Awareness, Personality, Emotions and Values

Motivation and Engagement

Managing Stress

Decision Making

Fostering Creativity and Innovation

Working in Groups and Teams

Conflict and Negotiation

Leadership

Organizational Power and Politics

Organizational Strategy and Structure

Organizational Culture and Change

Filters

Exam 9: Communicating Effectively With Others

The transmission of information from one party to the next is known as?

Describe five possible examples of communication breakdowns including what the manager said, what the manager meant and what the employee might have heard.

Self-disclosure is one way in which you can contribute to an organizational culture where people are more willing to reveal their deep feelings and emotions.

Supportive communication allows people to express and accept differences in how they feel.

Which of the following is not one of the steps to effective meetings?

Which of the following is not an objective of counseling?

List four types of specialized forms and communication, describe in detail what each is, and provide a specific example of each.

"Use correct grammar and composition, the technical rules of writing include spelling and punctuation" is which of the rules of effective managerial writing?

Define the term dialogue and describe the characteristics of dialogue.

Supportive communication focuses on the individual rather than problems and their solutions.

"Write in the same way that you talk" is a conversation rule of effective managerial writing.

"Allows you to put yourself in the reader's position, write in an active voice, and use the positive form of writing" is which of the rules of effective managerial writing?

Which of the following is not a characteristic of dialogue?

"Courtesy" is one of the rules of effective managerial writing.

Dialogue is an event, not a process.

____________refers to the lag of time between our thinking and our speech.

Name and describe the characteristics of supportive communication.

Manipulating the information that is being sent so that it will be received more favorably by the receiver is called?

Which of the following is not one of the specialized forms of communication that should be mastered?

Introduction to Organizational Behavior

Culture and Diversity Developing a Cultural Mindset

Self-Awareness, Personality, Emotions and Values

Motivation and Engagement

Managing Stress

Decision Making

Fostering Creativity and Innovation

Working in Groups and Teams

Conflict and Negotiation

Leadership

Organizational Power and Politics

Organizational Strategy and Structure

Organizational Culture and Change

Filters