Question 1

How do employees acquire tacit knowledge?

Accepted Answer

Through observation and direct experience.

Question 2

Robert J. Sternberg believes that practically intelligent leaders and managers tend to do all of the following except:

Accepted Answer

A)  Capitalize on the weaknesses of others. 
B)  Realize they are not good at everything. 
C)  Learn from their positive and negative experiences. 
D)  Overcome negative expectations set by others. 
A)  Capitalize on the weaknesses of others. 
B)  Realize they are not good at everything. 
C)  Learn from their positive and negative experiences. 
D)  Overcome negative expectations set by others. A

Question 3

What are secondary dimensions of diversity?

Accepted Answer

Secondary (and changeable) dimensions include educational background, marital status, religious beliefs, health, and work experience.

Question 4

What are the six core dimensions of diversity?

Accepted Answer

Six core dimensions of diversi

Question 5

_________is the emotional component of an attitude and is often learned from parents, teachers, and peer group members.

Accepted Answer

A)  Perception 
B)  Affect 
C)  Effect 
D)  EQ 
A)  Perception 
B)  Affect 
C)  Effect 
D)  EQ

Question 6

"I've requested a transfer to another department." This statement reflects:

Accepted Answer

A)  Beliefs and values 
B)  Feelings and emotions 
C)  Intended behavior 
D)  Emotional behavior 
A)  Beliefs and values 
B)  Feelings and emotions 
C)  Intended behavior 
D)  Emotional behavior

Question 7

Secondary dimensions of diversity _______.

Accepted Answer

A)  are changeable 
B)  are relatively stable 
C)  are stable 
D)  have limited impact. 
A)  are changeable 
B)  are relatively stable 
C)  are stable 
D)  have limited impact.

Question 8

Employees who are low in emotional stability tend to be sloppy, inefficient, careless, and even lazy.

Accepted Answer

A) True 
 B)False

Question 9

The ADA requires that organizations make ____________ for disabled individuals.

Accepted Answer

A)  reasonable accommodations 
B)  performance allowances 
C)  accommodations of up to $50,000 
D)  All of the above. 
A)  reasonable accommodations 
B)  performance allowances 
C)  accommodations of up to $50,000 
D)  All of the above.

Question 10

Describe the seven factors that have been associated satisfaction.

Accepted Answer

A number of factors have been associated

Question 11

_______________ is a personality trait that can be encouraged and developed by giving people the opportunity and freedom to think in unconventional ways.

Accepted Answer

A)  Creativity 
B)  Persistence 
C)  Self-efficacy 
D)  Locus of control 
A)  Creativity 
B)  Persistence 
C)  Self-efficacy 
D)  Locus of control

Question 12

In organizational settings, ___________usually do not require as much supervision as do ________ because they are more likely to believe their own work behavior will influence outcomes such as performance, promotions, and pay.

Accepted Answer

A)  internals, externals 
B)  externals, internals 
C)  internals, fatalist 
D)  high I's, low I's 
A)  internals, externals 
B)  externals, internals 
C)  internals, fatalist 
D)  high I's, low I's

Question 13

Minorities, which now comprise about forty percent of the U.S. population, will become the majority by 2020.

Accepted Answer

A) True 
 B)False

Question 14

When we speak about an individual's personality, to what are we referring?

Accepted Answer

We are referring to a relative

Question 15

What has research shown regarding worker satisfaction and productivity?

Accepted Answer

The evidence is rather convincing that a

Question 16

No amount of _______________ can make up for deficiencies in abilities or skills.

Accepted Answer

A)  leadership 
B)  motivation 
C)  organizational resources 
D)  All of the choices are correct. 
A)  leadership 
B)  motivation 
C)  organizational resources 
D)  All of the choices are correct.

Question 17

Agreeableness is the tendency to experience positive emotional states, such as feeling psychologically secure, calm, and relaxed.

Accepted Answer

A) True 
 B)False

Question 18

Diversity is not a synonym for equal employment opportunity (EEO).

Accepted Answer

A) True 
 B)False

Question 19

A person's __________is generally stable over time.

Accepted Answer

A)  ability 
B)  skills 
C)  EQ 
D)  Both A and B 
A)  ability 
B)  skills 
C)  EQ 
D)  Both A and B

Question 20

To understand individual differences, a manager must do all of the following except:

Accepted Answer

A)  Observe the differences 
B)  Recognize the differences 
C)  Isolate individuals who respond differently to stimuli 
D)  Study the relationships between variables that influence individual behavior 
A)  Observe the differences 
B)  Recognize the differences 
C)  Isolate individuals who respond differently to stimuli 
D)  Study the relationships between variables that influence individual behavior

How do employees acquire tacit knowledge?

Robert J. Sternberg believes that practically intelligent leaders and managers tend to do all of the following except:

What are secondary dimensions of diversity?

What are the six core dimensions of diversity?

_________is the emotional component of an attitude and is often learned from parents, teachers, and peer group members.

"I've requested a transfer to another department." This statement reflects:

Secondary dimensions of diversity _______.

Employees who are low in emotional stability tend to be sloppy, inefficient, careless, and even lazy.

The ADA requires that organizations make ____________ for disabled individuals.

Describe the seven factors that have been associated satisfaction.

_______________ is a personality trait that can be encouraged and developed by giving people the opportunity and freedom to think in unconventional ways.

In organizational settings, ___usually do not require as much supervision as do because they are more likely to believe their own work behavior will influence outcomes such as performance, promotions, and pay.

Minorities, which now comprise about forty percent of the U.S. population, will become the majority by 2020.

When we speak about an individual's personality, to what are we referring?

What has research shown regarding worker satisfaction and productivity?

No amount of _______________ can make up for deficiencies in abilities or skills.

Agreeableness is the tendency to experience positive emotional states, such as feeling psychologically secure, calm, and relaxed.

Diversity is not a synonym for equal employment opportunity (EEO).

A person's __________is generally stable over time.

To understand individual differences, a manager must do all of the following except:

Effective Managers Understand Organizational Behavior

National and Organizational Culture

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Misbehavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communication

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters

Exam 3: Individual Differences at Work

How do employees acquire tacit knowledge?

Robert J. Sternberg believes that practically intelligent leaders and managers tend to do all of the following except:

What are secondary dimensions of diversity?

What are the six core dimensions of diversity?

_________is the emotional component of an attitude and is often learned from parents, teachers, and peer group members.

"I've requested a transfer to another department." This statement reflects:

Secondary dimensions of diversity _______.

Employees who are low in emotional stability tend to be sloppy, inefficient, careless, and even lazy.

The ADA requires that organizations make ____________ for disabled individuals.

Describe the seven factors that have been associated satisfaction.

_______________ is a personality trait that can be encouraged and developed by giving people the opportunity and freedom to think in unconventional ways.

In organizational settings, ___________usually do not require as much supervision as do ________ because they are more likely to believe their own work behavior will influence outcomes such as performance, promotions, and pay.

Minorities, which now comprise about forty percent of the U.S. population, will become the majority by 2020.

When we speak about an individual's personality, to what are we referring?

What has research shown regarding worker satisfaction and productivity?

No amount of _______________ can make up for deficiencies in abilities or skills.

Agreeableness is the tendency to experience positive emotional states, such as feeling psychologically secure, calm, and relaxed.

Diversity is not a synonym for equal employment opportunity (EEO).

A person's __________is generally stable over time.

To understand individual differences, a manager must do all of the following except:

Effective Managers Understand Organizational Behavior

National and Organizational Culture

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Misbehavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communication

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters

In organizational settings, ___usually do not require as much supervision as do because they are more likely to believe their own work behavior will influence outcomes such as performance, promotions, and pay.