Service Management Operations

711
Questions
711
Flashcards
16
Exams
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Exam 1 (50 Questions + Flashcards)

The Service Economy

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Exam 2 (70 Questions + Flashcards)

Service Strategy

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Exam 3 (48 Questions + Flashcards)

New Service Development

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Exam 4 (50 Questions + Flashcards)

The Service Encounter

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Exam 5 (46 Questions + Flashcards)

Supporting Facility and Process Flows

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Exam 6 (42 Questions + Flashcards)

Service Quality

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Exam 7 (27 Questions + Flashcards)

Process Improvement

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Exam 8 (40 Questions + Flashcards)

Service Facility Location

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Exam 9 (51 Questions + Flashcards)

Service Supply Relationships

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Exam 10 (40 Questions + Flashcards)

Globalization of Services

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Exam 11 (47 Questions + Flashcards)

Managing Capacity and Demand

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Exam 12 (34 Questions + Flashcards)

Managing Waiting Lines

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Exam 13 (46 Questions + Flashcards)

Capacity Planning and Queuing Models

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Exam 14 (40 Questions + Flashcards)

Forecasting Demand for Services

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Exam 15 (40 Questions + Flashcards)

Managing Service Inventory

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Exam 16 (40 Questions + Flashcards)

Managing Service Projects

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