Why Should a Company That Specializes in Providing Accounting Services

Multiple Choice

Why should a company that specializes in providing accounting services be concerned about whom it hires as its receptionist?

A) The personal relationship between a customer and the receptionist at the time of the service encounter ultimately determines service quality.
B) The actions of the receptionist will do much to alleviate problems associated with the inseparability of services.
C) An efficient receptionist can maximize the number of service encounters.
D) The character and personality of an organization reflects the character and personality of its top management.