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    Exam 13: Designing and Managing Services
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    Factors That Lead to Customer Switching Behavior Include All of the Following
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Factors That Lead to Customer Switching Behavior Include All of the Following

Question 64

Question 64

Multiple Choice

Factors that lead to customer switching behavior include all of the following EXCEPT ________.


A) problem solving
B) pricing
C) inconvenience
D) ethical problems
E) none of the above

Correct Answer:

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