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Getting Front-Line Employees to Adopt ________ and to Advocate the Interests

Question 122

Multiple Choice

Getting front-line employees to adopt ________ and to advocate the interests and image of the firm to consumers as well as take initiative and engage in conscientious behavior in dealing with customers can be a critical asset.


A) company policies and procedures
B) win-win philosophy
C) conflict-management courses
D) training lessons
E) extra-role behaviors

Correct Answer:

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