Multiple Choice
There are five key dimensions of service quality:
A) reliability, responsiveness, competence, courtesy, and empathy.
B) knowledge, responsiveness, respect, diligence, and honesty.
C) honesty, respect, empathy, reliability, and diligence.
D) reliability, competence, alacrity, fairness, and product knowledge.
E) reliability, tangibility, responsiveness, assurance, and empathy.
Correct Answer:
Verified
Correct Answer:
Verified
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