Multiple Choice
As a dimension of service quality, the caring, individualized attention provided to customers as a dimension of service quality is referred to as
A) reliability.
B) responsiveness.
C) competence.
D) assurance.
E) empathy.
Correct Answer:
Verified
Correct Answer:
Verified
Q23: Services often depend on the people who
Q24: Alesia has a backache due to overexertion.
Q25: Unlike tangible goods, many services depend on
Q26: According to the service continuum, which of
Q27: Where would potatoes, a photographic studio, and
Q29: The categories for people-based services include<br>A) volunteers,
Q30: The LA Galaxy's primary target market or
Q31: <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB7462/.jpg" alt=" Figure 12-5 -According
Q32: Services can be classified according to whether
Q33: The FedEx brand name suggests that its