Question 1

What are the deliverables for the maintenance phase?

Accepted Answer

The answer of What are the deliverables for the maintenance...

Question 2

__________ is a measurement of error occurrences that can be tracked over time to indicate the quality of a system.

Accepted Answer

The answer of __________ is a measurement of error occurrences...

Question 3

Software structure is a cost element of maintenance.

Accepted Answer

A) True 
 B)False

Question 4

__________,__________,and __________ are three factors for measuring maintenance effectiveness.

Accepted Answer

The answer of __________,__________,and __________ are three factors for measuring...

Question 5

When performing Website maintenance,issues and procedures include each of the following except:

Accepted Answer

A) checking for broken links 
B) HTML validation 
C) re-registration 
D) stability

Question 6

Separate,combined,and functional are types of maintenance organizational structures.

Accepted Answer

A) True 
 B)False

Question 7

Effective management of systems maintenance requires:

Accepted Answer

A) managing maintenance personnel 
B) measuring maintenance effectiveness 
C) controlling maintenance requests 
D) doing all of the above

Question 8

It is now common to rotate individuals in and out of maintenance activities.

Accepted Answer

A) True 
 B)False

Question 9

Briefly outline the disadvantages of the different maintenance organizational structures.

Accepted Answer

The answer of Briefly outline the disadvantages of the different...

Question 10

Match each of the following maintenance organizational structures to its advantage.
-An advantage is that the maintenance group knows or has access to all assumptions and decisions behind the system's original design.

Accepted Answer

A) functional 
B) separate 
C) combined

Question 11

The SDLC phase of analysis is analogous to the maintenance process of:

Accepted Answer

A) obtaining maintenance requests 
B) transforming requests into a specific system change 
C) designing changes 
D) implementing changes

Question 12

To measure maintenance effectiveness,you should measure:

Accepted Answer

A) the number of failures 
B) the time between each failure 
C) the type of failure 
D) all of the above

Question 13

The lack of thoroughness in documentation and testing caused by the absence of a formal transfer of responsibility is a disadvantage of:

Accepted Answer

A) the separate maintenance organizational structure 
B) the combined maintenance organizational structure 
C) the functional maintenance organizational structure 
D) none of the above

Question 14

The process of assuring that only authorized changes are made to a system defines:

Accepted Answer

A) configuration management 
B) consistency management 
C) quality management 
D) business process reengineering

Question 15

Once an information system is installed,it is essentially in the:

Accepted Answer

A) implementation phase 
B) redesign phase 
C) maintenance phase 
D) system renewal phase

Question 16

The person responsible for controlling the checking out and checking in of baseline modules for a system that is being developed or maintained is the:

Accepted Answer

A) code agent 
B) systems operator 
C) system librarian 
D) catalog agent

Question 17

Locking out the use of pages in a portion of a Website can be done by inserting a "Temporary Out of Service" notice on the main page of the section being maintained and disabling all links within that segment.

Accepted Answer

A) True 
 B)False

Question 18

__________ refers to changes made to a system to evolve its functionality to changing business needs or technologies.

Accepted Answer

The answer of __________ refers to changes made to a...

Question 19

Installation is one of the four major maintenance activities.

Accepted Answer

A) True 
 B)False

Question 20

Maintenance activities are limited to software changes.

Accepted Answer

A) True 
 B)False

Exam 14: Maintaining Information Systems

What are the deliverables for the maintenance phase?

__________ is a measurement of error occurrences that can be tracked over time to indicate the quality of a system.

Software structure is a cost element of maintenance.

,,and __ are three factors for measuring maintenance effectiveness.

When performing Website maintenance,issues and procedures include each of the following except:

Separate,combined,and functional are types of maintenance organizational structures.

Effective management of systems maintenance requires:

It is now common to rotate individuals in and out of maintenance activities.

Briefly outline the disadvantages of the different maintenance organizational structures.

Match each of the following maintenance organizational structures to its advantage. -An advantage is that the maintenance group knows or has access to all assumptions and decisions behind the system's original design.

The SDLC phase of analysis is analogous to the maintenance process of:

To measure maintenance effectiveness,you should measure:

The lack of thoroughness in documentation and testing caused by the absence of a formal transfer of responsibility is a disadvantage of:

The process of assuring that only authorized changes are made to a system defines:

Once an information system is installed,it is essentially in the:

The person responsible for controlling the checking out and checking in of baseline modules for a system that is being developed or maintained is the:

Locking out the use of pages in a portion of a Website can be done by inserting a "Temporary Out of Service" notice on the main page of the section being maintained and disabling all links within that segment.

__________ refers to changes made to a system to evolve its functionality to changing business needs or technologies.

Installation is one of the four major maintenance activities.

Maintenance activities are limited to software changes.