Essay
The manager of a computer service center knows that quick service is the top priority for customers. Accordingly, the employees are encouraged to solve customer difficulties fast, but there is no set time period for service delivery. Which gap could cause unsuccessful service delivery in this situation?
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In this situation, there exists a gap be...View Answer
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Correct Answer:
Verified
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Q3: Which one of the following is highest
Q4: The fact that services are typically produced
Q5: A service is essentially intangible.
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Q12: What the customer expects from a service
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