A Land Surveyor Will Come Out to Your Home,survey Your

Multiple Choice

A land surveyor will come out to your home,survey your property and draw you a plat showing you the shape of your land and how it looks in relation to land around it.The work is routine unless the deed for the property is over one hundred years old.One of the ways a surveyor determines what land belongs to you is by using old deeds.This becomes a complicated practice when the deed says "west from live oak tree" and "northeast 30 feet from Gray family cemetery." Often these landmarks,which were there 100 years ago,are long gone and no one remembers where exactly they were.Surveyors may differ by a couple of feet in their determination of where these landmarks used to be.This is an example of the difficulty involved in:

A) Relying on the tangibles dimension of services
B) Integrating service functions
C) Standardizing services
D) Changing customers' perceptions
E) Modifying customers' expectations