Standardization of Services in the Form of ______________ Is Exemplified

Multiple Choice

Standardization of services in the form of ______________ is exemplified by maid services by Molly Maids as well as routinized tax services developed by H&R Block.

A) Substitution of technology for personal contact and human effort
B) Improvement in work methods and training
C) Organizational flattening
D) Employee encroachment
E) Autonomous management