Which of the Following Statements Does NOT Describe a Criterion

Multiple Choice

Which of the following statements does NOT describe a criterion for selecting behaviors and actions for customer-defined service standards?

A) Customer-defined standards should be based on behaviors and actions that are very important to customers
B) Customer-defined standards should be established for behaviors and actions that need to be improved or maintained
C) Customer-defined standards should be accepted by employees
D) Customer-defined standards should be reactive rather than predictive
E) Customer-defined standards should be challenging, but realistic