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    Business
  3. Study Set
    Services Marketing
  4. Exam
    Exam 9: Customer-Defined Service Standards
  5. Question
    One of the Steps in the Process for Developing Customer-Defined
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One of the Steps in the Process for Developing Customer-Defined

Question 14

Question 14

True/False

One of the steps in the process for developing customer-defined standards is to provide feedback about performance to employees.

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