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    Services Marketing Study Set 1
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    Exam 10: Customer-Defined Service Standards
  5. Question
    Two Major Types of Formal Customer-Defined Service Standards Can Be
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Two Major Types of Formal Customer-Defined Service Standards Can Be

Question 44

Question 44

Short Answer

Two major types of formal customer-defined service standards can be distinguished. What kind of a customer-defined standard is the following: "Maintain a neat and tidy appearance"?

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