Multiple Choice
Which of the following is NOT an example of an effective formal service goal?
A) Deliver products quickly
B) Call the customer back within 2 hours
C) Replace lost credit cards within 48 hours 98 percent of the time
D) Answer phones within 3 rings
E) Connect new cable service on the date promised
Correct Answer:
Verified
Correct Answer:
Verified
Q12: Because appropriate hard measurements are not always
Q13: Things that can be counted,timed or observed
Q14: One of the steps in the process
Q15: Enterprise Rent-A-Car closely ties customer service to
Q16: Which of the following statements about service
Q18: Companies that have been successful in delivering
Q19: The first step in the process of
Q20: The first step in the process for
Q21: The first step in delivering high service
Q22: Which of the following measurement research methods