Business Travelers Today Are More Likely to Order Room Service

Multiple Choice

Business travelers today are more likely to order room service than ever before.A tired piece of chicken in a congealed sauce kept company by a heap of wilted lettuce will likely cause the customer to think negatively about his or her hotel stay.This is an example of how _____ influences customer satisfaction.

A) The salesperson's emotional state
B) Problems with perceived equity
C) A product feature
D) Service validity
E) Service attribution