The Three Basic Things That Customers Expect from Technology-Based Service

Multiple Choice

The three basic things that customers expect from technology-based service encounters are:

A) Context; delivery on the core promise; color correctness
B) Delivery on the core promise; flexibility of the systems; better than the alternative
C) Color correctness; better than the alternative; flexibility of the systems
D) Variability; delivery on the core promise; color correctness
E) Better than the alternative; color correctness; content