Business Travelers Today Are More Likely to Order Room Service

Multiple Choice

Business travelers today are more likely to order room service than ever before. A tired piece of chicken in a congealed sauce kept company by a heap of wilted lettuce led the salesperson to conclude that the hotel did not care about his comfort. Therefore, the salesperson decided to never stay at this hotel again. The salesperson's lack of satisfaction with the hotel was due to:

A) The salesperson's emotional state
B) Problems with perceived equity
C) A product disadvantage
D) Service validity
E) Service attribution