The Last Time Lia Went Shopping at Parisian's Department Store

Multiple Choice

The last time Lia went shopping at Parisian's department store she had a very pleasant experience. When she entered Parisian's, she asked a sales associate named Sarah for assistance finding a pair of jeans, a pair of shorts, a skirt and matching tops. Sarah enthusiastically agreed to help and treated Lia like royalty throughout her two-hour shopping trip. Sarah stayed with Lia the entire time she was in Parisian's and showed her a number of different styles of jeans, shorts, skirts and tops. Sarah brought Lia additional items while she was in the fitting room and offered her advice on accessorizing her outfits. After the sale, Sarah thanked Lia for her purchases. Lia's experience at Parisian's is an example of which type of service encounter incident?

A) Recovery
B) Adaptability
C) Spontaneity
D) Believability
E) Coping