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  3. Study Set
    Services Marketing
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    Exam 4: Customer Perceptions of Service
  5. Question
    A Service Provider That Wants to Be Perceived as Empathetic
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A Service Provider That Wants to Be Perceived as Empathetic

Question 29

Question 29

True/False

A service provider that wants to be perceived as empathetic should allow its employees to customize the services to meet the specific needs of each individual customer.

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