Henri, Al and T

Multiple Choice

Henri, Al and T.K. are all studying to be dog groomers at a local Petsmart training academy. Henri and Al believe they received inadequate training because they could not get a job when the course concluded. T.K. thinks the academy was a great experience and really enjoys grooming the pets at Pet Heaven Kennels. In this example, satisfaction levels were influenced by:

A) Poor service quality
B) Their perceptions of service quality
C) Their emotional states
D) Their attributions for service success
E) Their perception of equity