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Using the Drama Metaphor, Service Actors Need Three Characteristics to Create

Question 63

Multiple Choice

Using the drama metaphor, service actors need three characteristics to create the impression on customers. These three characteristics are:


A) Loyalty, discipline and circumspection
B) Talent, creativity and ingenuity
C) Autonomy, self-interest and empathy
D) Relevance, flexibility and responsibility
E) Empathy, creativity and autonomy

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