When the Toddler's Ball Rolled Under the Motel Bed,his Mother

Multiple Choice

When the toddler's ball rolled under the motel bed,his mother was surprised to find a dirty sock and used crumbled tissues under the bed also.This physical evidence of service was not what the mother expected to find in this luxury hotel and served to broaden the provider _____ of the gaps model of service quality.

A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4