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    Exam 2: Conceptual Framework of the Book: the Gaps Model of Service Quality
  5. Question
    Provider Gap 1 Is Widened When the Service Provider Promises
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Provider Gap 1 Is Widened When the Service Provider Promises

Question 61

Question 61

True/False

Provider gap 1 is widened when the service provider promises delivery on Monday when in fact there is no way the service provider can deliver until the following Thursday.

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