Question 1

CAD/CAM has made it possible to custom-design products to meet the tastes of small markets with very little increase in costs.

Accepted Answer

A) True 
 B)False

Question 2

___________ are a set of standards for quality management and quality assurance.

Accepted Answer

A) EPA 2000 
B) ISO 14000 
C) ISO 9000 
D) TQM 2003/2004

Question 3

___________ is an operations management system that makes sure that the right parts and materials were available at the right time

Accepted Answer

A) MRP 
B) PERT analysis 
C) The Gantt method 
D) Scientific management

Question 4

Companies like Celestica and Ford have prospered and grown by:

Accepted Answer

A) focusing on manufacturing of goods rather than the provision of services. 
B) achieving natural monopolies in their markets. 
C) using franchise arrangements to sell their products in a wider range of markets. 
D) getting closer to their customers by offering a variety of services.

Question 5

The European Union demands that all firms that want to do business with its member nations must satisfy ISO standards.

Accepted Answer

A) True 
 B)False

Question 6

Process manufacturing physically or chemically alters materials to make a product.

Accepted Answer

A) True 
 B)False

Question 7

How do today's companies make high-quality,custom designed products at very low cost?

Accepted Answer

The answer of How do today's companies make high-quality,custom designed...

Question 8

In an evaluation of an area as a possible site for a facility location,quality-of-life considerations:

Accepted Answer

A) would include factors such as crime rates and quality of schools. 
B) would include factors such as proximity to ports and rail facilities. 
C) seldom play an important role,because they have little to do with profitability. 
D) are usually the factors that receive the least attention.

Question 9

To create their Deluxe Beef Sandwiches,Robbie's Roast Beef finely slices prime roast beef,stacks it on a sesame bun,adds special seasonings,cheese,onions,and mushrooms.The value added by Robbie's when it combines these ingredients to make a sandwich is known as:

Accepted Answer

A) consumer surplus. 
B) the analytic function. 
C) marginal utility. 
D) form utility.

Question 10

One drawback of intermittent production processes is that they tend to be much slower than continuous processes.

Accepted Answer

A) True 
 B)False

Question 11

Superior Supplies has just agreed to help one of its biggest customers,Amalgamated Products,by participating in a just-in-time inventory system.From Superior's perspective as a supplier,this system will mean:

Accepted Answer

A) that they will have almost complete freedom in scheduling deliveries. 
B) more effort and higher costs. 
C) less emphasis on quality and greater emphasis on quantity. 
D) a need to deliver large quantities at regularly scheduled intervals.

Question 12

Production management has been the traditional term used to refer to the activities managers perform to help their firms create:

Accepted Answer

A) resources. 
B) goods. 
C) services. 
D) equities.

Question 13

According to W.Edward Deming,the father of the quality movement,his cycle of quality control was: Plan,Check,Do,Act (PCDA).

Accepted Answer

A) True 
 B)False

Question 14

In making a location decision,businesses seldom consider "quality of life" in various locations,because factors that influence quality of life have little or no impact on profits.

Accepted Answer

A) True 
 B)False

Question 15

Operations management in the service industry:

Accepted Answer

A) is declining. 
B) a much larger share of total output is being produced by nonprofit organizations. 
C) is all about creating a good experience for those who use the service. 
D) is tied to the export sector.

Question 16

ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.

Accepted Answer

A) True 
 B)False

Question 17

Flexible manufacturing systems use machines that are designed to do a multitude of tasks so that they can produce a variety of goods.

Accepted Answer

A) True 
 B)False

Question 18

Production creates:

Accepted Answer

A) time utility. 
B) ownership utility. 
C) form utility. 
D) marginal utility.

Question 19

Many new manufacturers in Canada use continuous production processes.

Accepted Answer

A) True 
 B)False

Question 20

What are some of the benefits of an Enterprise Resource Planning system?

Accepted Answer

The answer of What are some of the benefits of...

Exam 10: Producing World-Class Goods and Services

CAD/CAM has made it possible to custom-design products to meet the tastes of small markets with very little increase in costs.

___________ are a set of standards for quality management and quality assurance.

___________ is an operations management system that makes sure that the right parts and materials were available at the right time

Companies like Celestica and Ford have prospered and grown by:

The European Union demands that all firms that want to do business with its member nations must satisfy ISO standards.

Process manufacturing physically or chemically alters materials to make a product.

How do today's companies make high-quality,custom designed products at very low cost?

In an evaluation of an area as a possible site for a facility location,quality-of-life considerations:

To create their Deluxe Beef Sandwiches,Robbie's Roast Beef finely slices prime roast beef,stacks it on a sesame bun,adds special seasonings,cheese,onions,and mushrooms.The value added by Robbie's when it combines these ingredients to make a sandwich is known as:

One drawback of intermittent production processes is that they tend to be much slower than continuous processes.

Superior Supplies has just agreed to help one of its biggest customers,Amalgamated Products,by participating in a just-in-time inventory system.From Superior's perspective as a supplier,this system will mean:

Production management has been the traditional term used to refer to the activities managers perform to help their firms create:

According to W.Edward Deming,the father of the quality movement,his cycle of quality control was: Plan,Check,Do,Act (PCDA).

In making a location decision,businesses seldom consider "quality of life" in various locations,because factors that influence quality of life have little or no impact on profits.

Operations management in the service industry:

ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.

Flexible manufacturing systems use machines that are designed to do a multitude of tasks so that they can produce a variety of goods.

Production creates:

Many new manufacturers in Canada use continuous production processes.

What are some of the benefits of an Enterprise Resource Planning system?