Question 1

Statistical quality control and statistical process control is designed to find errors before they happen.

Accepted Answer

A) True 
 B)False

Question 2

Facility location is one of the functions of operations management planning.

Accepted Answer

A) True 
 B)False

Question 3

Millwell Manufacturing has just redesigned its facility layout to group similar equipment and functions together,and to allow flexibility in the sequence in which products are produced using these functions.Millwood's new layout is an example of the fixed position approach.

Accepted Answer

A) True 
 B)False

Question 4

Carol Preston is the plant manager for a firm that makes coats and jackets.She would like to use CAD/CAM techniques to be able to custom-make these items.Unfortunately,CAD/CAM is much better suited for producing industrial goods like machinery and equipment than it is at producing consumer goods like coats and jackets.

Accepted Answer

A) True 
 B)False

Question 5

Due to the growth of the Internet,the cost of labour is no longer an important consideration in location decisions of business firms.

Accepted Answer

A) True 
 B)False

Question 6

MRP was a technique that helped managers:

Accepted Answer

A) develop a reliable sales forecast. 
B) schedule the sequence of tasks workers must perform in order to complete a project. 
C) determine how many workers were needed to staff various departments. 
D) make sure that the right parts and materials were available at the right time.

Question 7

A basic characteristic of flexible manufacturing is that it:

Accepted Answer

A) relies heavily on labour,since humans are more adaptable than machines. 
B) uses machines designed to perform multiple tasks so they can be used to produce a variety of products. 
C) achieves its flexibility at the cost of much slower rates of production than mass production techniques. 
D) is only possible when using mass production processes.

Question 8

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate? CAD/CAM:

Accepted Answer

A) is most useful to firms producing durable goods such as automobiles. 
B) has replaced ERP as the most sophisticated resource planning technique. 
C) allows firms to save money by replacing skilled labour with computers to perform all of the high-skill tasks. 
D) has made it possible to produce custom-designed products with little increase in costs.

Question 9

ISO 9000 refers to a set of international standards for quality management and assurance.

Accepted Answer

A) True 
 B)False

Question 10

Operations management refers to activities managers perform to help their firms convert resources into:

Accepted Answer

A) services,rather than goods. 
B) goods,rather than services. 
C) both goods and services. 
D) financial data.

Question 11

A limitation of current CAD/CAM technology is the complexity of such systems,which means that computers used in design are unable to communicate directly with the computer-aided machines used to manufacture goods.

Accepted Answer

A) True 
 B)False

Question 12

The fastest growing manufacturing firms in Canada are those that:

Accepted Answer

A) receive large government subsidies enabling them to invest in new technologies. 
B) face little or no foreign competition. 
C) have emphasized a strategy of mass production to achieve economies of scale. 
D) have expanded their operations by providing services as well as goods.

Question 13

For services,the facility layout is usually designed to:

Accepted Answer

A) enable the firm to maintain a continuous production run. 
B) help customers find and buy things. 
C) allow mass production techniques to be utilized efficiently. 
D) facilitate a centralized decision-making process.

Question 14

A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

Accepted Answer

A) world-class management of both quality and environmental standards. 
B) sound financial and marketing practices. 
C) ethical treatment of both customers and employees. 
D) that its recruitment and training programs for employees protect and promote basic human rights.

Question 15

The value added by the creation of finished goods and services from inputs is called ownership utility.

Accepted Answer

A) True 
 B)False

Question 16

An assembly process involves physically or chemically manipulating raw materials to create a product.

Accepted Answer

A) True 
 B)False

Question 17

__________ involves computers directly in the production process.

Accepted Answer

A) CAD 
B) CAM 
C) AMDA 
D) AMCAP

Question 18

The assembly line layout remains the most popular layout for most processes.

Accepted Answer

A) True 
 B)False

Question 19

R&D refers to what?

Accepted Answer

A) all government spending. 
B) the spending by private industry,Canadian universities,and hospitals. 
C) work directed towards innovation and improvement. 
D) materials requirement planning.

Question 20

The main objective of lean manufacturing is to:

Accepted Answer

A) keep labour costs as low as possible by expanding the use of other resources. 
B) produce products that have fewer frills and options in order to simplify the production process and keep costs as low as possible. 
C) produce goods using less of all types of resources compared to mass production techniques. 
D) get state and local governments to handle many of the tasks currently performed by the firm.

Exam 10: Producing World-Class Goods and Services

Statistical quality control and statistical process control is designed to find errors before they happen.

Facility location is one of the functions of operations management planning.

Millwell Manufacturing has just redesigned its facility layout to group similar equipment and functions together,and to allow flexibility in the sequence in which products are produced using these functions.Millwood's new layout is an example of the fixed position approach.

Due to the growth of the Internet,the cost of labour is no longer an important consideration in location decisions of business firms.

MRP was a technique that helped managers:

A basic characteristic of flexible manufacturing is that it:

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate? CAD/CAM:

ISO 9000 refers to a set of international standards for quality management and assurance.

Operations management refers to activities managers perform to help their firms convert resources into:

A limitation of current CAD/CAM technology is the complexity of such systems,which means that computers used in design are unable to communicate directly with the computer-aided machines used to manufacture goods.

The fastest growing manufacturing firms in Canada are those that:

For services,the facility layout is usually designed to:

A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

The value added by the creation of finished goods and services from inputs is called ownership utility.

An assembly process involves physically or chemically manipulating raw materials to create a product.

__________ involves computers directly in the production process.

The assembly line layout remains the most popular layout for most processes.

R&D refers to what?

The main objective of lean manufacturing is to: