Question 1

In the control process,the second step involves ___________________ conditions,activities or results to determine their real characteristics.

Accepted Answer

measuring

Question 2

Corrective controls are applied mainly after the conversion process has been completed.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is a historical record that control standards may be based on?

Accepted Answer

A)  past performance
B)  high hopes
C)  systematic analysis
D)  estimates A

Question 4

Which of the following is the last step in the control process?

Accepted Answer

A)  collect data to measure performance
B)  set performance standards
C)  compare results with standards
D)  take corrective action

Question 5

Which of the following is not a characteristic of the control process?

Accepted Answer

A)  lengthy reports
B)  timeliness
C)  accuracy
D)  beneficial comparison to cost

Question 6

Employees may take advantage of casual dress days if preventative controls are not established.

Accepted Answer

A) True 
 B)False

Question 7

You are reviewing your monthly production analysis and comparing them to last month's numbers.Which of the following are you doing?

Accepted Answer

A)  taking corrective action
B)  establishing controls
C)  filling the decision maker role
D)  filling the judgmental role

Question 8

Concurrent controls are applied to conditions to be maintained and results to be obtained during the conversion process.

Accepted Answer

A) True 
 B)False

Question 9

A good way to overcome employee resistance to controls is to aim for improvement rather than punishment.

Accepted Answer

A) True 
 B)False

Question 10

Michael has made it very clear that anyone who does not follow the new controls will not get their bonus.Which method is he using to soften employee resistance to controls?

Accepted Answer

A)  emphasize the value of controls
B)  be specific
C)  make the penalty for nonconformance clear
D)  be consistent in the application of controls

Question 11

___________________ is a quality management technique based on finding the best product,service,process,or procedure and adopting it as the standard of quality performance.

Accepted Answer

The answer of ___________________ is a quality management technique based...

Question 12

Past performance is not a solid basis for establishing control standards.

Accepted Answer

A) True 
 B)False

Question 13

You found a production issue and are now taking corrective actions to fix it.Which of the following are you doing?

Accepted Answer

A)  taking operational action
B)  establishing controls
C)  filling the decision maker role
D)  filling the judgmental role

Question 14

When things do not go as planned,the user of a control system must be able to determine the cause of issue and how to fix it.This is called ___________________.

Accepted Answer

The answer of When things do not go as planned,the...

Question 15

The best standards are set by systematically analyzing what a job entails.

Accepted Answer

A) True 
 B)False

Question 16

Joe has explained how following the new controls will increase the quality of their service.Which method is he using to soften employee resistance to controls?

Accepted Answer

A)  emphasize the value of controls
B)  be specific
C)  make the penalty for nonconformance clear
D)  be consistent in the application of controls

Question 17

TQM stands for Total Quality Mistakes.

Accepted Answer

A) True 
 B)False

Question 18

Overcontrol implies that measurement and adjustment do not take place frequently enough to prevent a serious situation from arising.
This is undercontrol.

Accepted Answer

A) True 
 B)False

Question 19

Supervisors fill two roles: judgmental and decision-making.

Accepted Answer

A) True 
 B)False

Question 20

Overcontrol suggests that standards are too tight,that monitoring takes place too frequently,and that even trivial deviations receive major attention.

Accepted Answer

A) True 
 B)False

Exam 11: Control: Monitoring and Improving Results

In the control process,the second step involves ___________________ conditions,activities or results to determine their real characteristics.

Corrective controls are applied mainly after the conversion process has been completed.

Which of the following is a historical record that control standards may be based on?

Which of the following is the last step in the control process?

Which of the following is not a characteristic of the control process?

Employees may take advantage of casual dress days if preventative controls are not established.

You are reviewing your monthly production analysis and comparing them to last month's numbers.Which of the following are you doing?

Concurrent controls are applied to conditions to be maintained and results to be obtained during the conversion process.

A good way to overcome employee resistance to controls is to aim for improvement rather than punishment.

Michael has made it very clear that anyone who does not follow the new controls will not get their bonus.Which method is he using to soften employee resistance to controls?

___________________ is a quality management technique based on finding the best product,service,process,or procedure and adopting it as the standard of quality performance.

Past performance is not a solid basis for establishing control standards.

You found a production issue and are now taking corrective actions to fix it.Which of the following are you doing?

When things do not go as planned,the user of a control system must be able to determine the cause of issue and how to fix it.This is called ___________________.

The best standards are set by systematically analyzing what a job entails.

Joe has explained how following the new controls will increase the quality of their service.Which method is he using to soften employee resistance to controls?

TQM stands for Total Quality Mistakes.

Overcontrol implies that measurement and adjustment do not take place frequently enough to prevent a serious situation from arising. This is undercontrol.

Supervisors fill two roles: judgmental and decision-making.

Overcontrol suggests that standards are too tight,that monitoring takes place too frequently,and that even trivial deviations receive major attention.