Question 1

In the problem solving process,it is important to plan for implementation before collecting relevant information.

Accepted Answer

A) True 
 B)False  False

Question 2

______ is a process of systematically analyzing gaps between expected and actual conditions to find and remedy their causes.

Accepted Answer

A)  problem solving
B)  goal setting
C)  cost reduction
D)  employee review A

Question 3

Tom consistently critiques his group member's ideas.What rule for successful brainstorming is Tom breaking?

Accepted Answer

A)  Don't criticize ideas.
B)  Generate new ideas freely.
C)  Strive for quantity.
D)  Combine and improve. A

Question 4

You should make decisions by yourself if you are the only one who will learn from the solution.

Accepted Answer

A) True 
 B)False

Question 5

Decision making is the part of the problem-solving process in which alternatives are evaluated and a choice is made.

Accepted Answer

A) True 
 B)False

Question 6

Which type of management technique uses objective information and expert judgment as the basis for effective decision making?

Accepted Answer

A)  Management Information System
B)  Evidence-based management
C)  Cost-benefit analysis
D)  The 80-20 principle

Question 7

___________________ decision making refers to the use of statistical or quantitative techniques to aid the decision maker.

Accepted Answer

The answer of ___________________ decision making refers to the use...

Question 8

The second step in the problem solving process is to collect all relevant ___________________.

Accepted Answer

The answer of The second step in the problem solving...

Question 9

Gabe has identified an issue he knows has occurred in the past so he applies the standard solution.What type of decision making is this an example of?

Accepted Answer

A)  programmed decision
B)  cost-benefit decision
C)  qualitative decision
D)  intuitive decision

Question 10

The difference between data and information is that ______ .

Accepted Answer

A)  data can be analyzed and information cannot
B)  information refers to facts and figures that can be processed
C)  information is data that has been systematically processed for analysis
D)  data is the final product of information gathering

Question 11

Cost-benefit analysis involves systematically analyzing gaps between expected and actual conditions to find and remedy their causes.
This is called problem solving.

Accepted Answer

A) True 
 B)False

Question 12

Gloria has evaluated the proposed solutions to her problem,but now she must determine her future course of action based on her internal insights.What is she using to solve her problem?

Accepted Answer

A)  her intuition
B)  her management training
C)  her education
D)  her goal setting skills

Question 13

______ is the part of the problem-solving process in which alternatives are evaluated and a choice is made.

Accepted Answer

The answer of ______ is the part of the problem-solving...

Question 14

______ are problems that have already been observed or are occurring right now.

Accepted Answer

A)  potential problems
B)  solutions
C)  current problems
D)  goals

Question 15

What is the next step in problem solving after determining the most likely cause of a problem?

Accepted Answer

A)  choose one solution
B)  suggest alternative solutions
C)  plan for implementation
D)  collect relevant information

Question 16

In the problem solving process you must plan for implementation before you implement and follow up.

Accepted Answer

A) True 
 B)False

Question 17

A ______ exists when there is a substantial difference between an expected condition and the actual condition.

Accepted Answer

A)  problem
B)  solution
C)  managerial decision
D)  goal

Question 18

The group approach to idea generation is called ______ .

Accepted Answer

A)  brainstorming
B)  free association of ideas
C)  creative thinking
D)  intuition

Question 19

You should involve a group of employees in solving a problem if ______ .

Accepted Answer

A)  you are the expert
B)  the problem involves yourself or one other employee
C)  there is no potential learning value for anyone besides yourself
D)  the issue affects the entire group

Question 20

Nazli just realized that her marketing costs were up 30 percent last quarter.This is an example of a current problem.

Accepted Answer

A) True 
 B)False

Exam 3: Problem Solving and Managing Information

In the problem solving process,it is important to plan for implementation before collecting relevant information.

______ is a process of systematically analyzing gaps between expected and actual conditions to find and remedy their causes.

Tom consistently critiques his group member's ideas.What rule for successful brainstorming is Tom breaking?

You should make decisions by yourself if you are the only one who will learn from the solution.

Decision making is the part of the problem-solving process in which alternatives are evaluated and a choice is made.

Which type of management technique uses objective information and expert judgment as the basis for effective decision making?

___________________ decision making refers to the use of statistical or quantitative techniques to aid the decision maker.

The second step in the problem solving process is to collect all relevant ___________________.

Gabe has identified an issue he knows has occurred in the past so he applies the standard solution.What type of decision making is this an example of?

The difference between data and information is that ______ .

Cost-benefit analysis involves systematically analyzing gaps between expected and actual conditions to find and remedy their causes. This is called problem solving.

Gloria has evaluated the proposed solutions to her problem,but now she must determine her future course of action based on her internal insights.What is she using to solve her problem?

______ is the part of the problem-solving process in which alternatives are evaluated and a choice is made.

______ are problems that have already been observed or are occurring right now.

What is the next step in problem solving after determining the most likely cause of a problem?

In the problem solving process you must plan for implementation before you implement and follow up.

A ______ exists when there is a substantial difference between an expected condition and the actual condition.

The group approach to idea generation is called ______ .

You should involve a group of employees in solving a problem if ______ .

Nazli just realized that her marketing costs were up 30 percent last quarter.This is an example of a current problem.