Multiple Choice
Lois Kay is an experienced baker.She has decided to bake and decorate her daughter's wedding cake instead of ordering one at the bakery.What service delivery role is Kay performing?
A) Customer mix manager
B) Competitor
C) Productive resource
D) Contributor to quality and satisfaction
E) Recruiter
Correct Answer:
Verified
Correct Answer:
Verified
Q11: Each year representatives of college activities boards
Q12: Compatibility management is LEAST important in which
Q13: Customers do not contribute to quality service
Q14: Lois Kay is an experienced baker.She has
Q15: When a customer does not understand his
Q17: Customers who enjoy participating in the service
Q18: An airport with large,easily read signage and
Q19: Defined as a combination of personal motivation,ability
Q20: By participating in the service delivery process,customers
Q21: Whether a household or a firm chooses